Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquinette McClendon

Philadelphia,PA

Summary

Detail-oriented specialist with expertise in project management and process improvement. Demonstrated ability to manage competing priorities and enhance operational workflows, committed to delivering impactful solutions in member engagement and support.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Engagement Specialist

Thyme Care
Remote
06.2024 - Current

• Serve as the primary point of contact for members navigating cancer care, providing education, resources, and support.
• Manage competing priorities and maintain detailed records to support operational workflows and reporting requirements.
• Collaborate with clinical and operational teams to identify barriers, implement solutions, and improve service delivery.
• Document interactions and outcomes in compliance with organizational standards and reporting requirements.

Behavior Program Specialist

Gary D. Stromberg
Phoenix, Arizona
09.2021 - 05.2024

• Coordinated training initiatives, stakeholder communications, scheduling, and documentation for behavioral health programs.
• Tracked project milestones, action items, and performance metrics to support successful implementation of initiatives.
• Facilitated communication between leadership, staff, and families to improve operational efficiency and program outcomes.

  • Developed behavior intervention plans for individuals with developmental disabilities.
  • Conducted training sessions for staff on behavior management techniques.

Behavior Program Coordinator

Arizona Autism Charter School
Phoenix, Arizona
07.2019 - 08.2021

• Led engagement initiatives supporting students, families, educators, and leadership teams.
• Coordinated implementation of training programs and monitored progress toward program objectives.
• Managed documentation, reporting, and communication processes across stakeholders.
• Acted as liaison between educators, leadership, and families to ensure consistency and alignment.
• Utilized data analysis to identify opportunities for program improvement and increased engagement.

Behavior Specialist

A Brighter Avenue
Phoenix, Arizona
03.2018 - 06.2019
  • Trained staff on effective behavior management techniques and strategies.
  • Monitored client progress and adjusted interventions as necessary for effectiveness.
  • Monitored client progress and adjusted interventions for effectiveness.
  • Documented client interactions and maintained accurate records for compliance purposes.

Education

Bachelor of Science - Psychology (In Progress)

Grand Canyon University
Phoenix, AZ
06-2026

Skills

  • Customer service
  • Project management
  • Salesforce CRM
  • Data analysis
  • Reporting & Analytics
  • Tableau
  • SQL
  • CRM Management
  • Process Improvement
  • Google Workspace
  • Member Onboarding
  • Reporting and analytics
  • Effective communication
  • Learning Management Systems

Certification

  • Google Project Management Professional Certificate| Coursera
  • Business Analytics Nanodegree | Udacity

Timeline

Member Engagement Specialist

Thyme Care
06.2024 - Current

Behavior Program Specialist

Gary D. Stromberg
09.2021 - 05.2024

Behavior Program Coordinator

Arizona Autism Charter School
07.2019 - 08.2021

Behavior Specialist

A Brighter Avenue
03.2018 - 06.2019

Bachelor of Science - Psychology (In Progress)

Grand Canyon University
Jacquinette McClendon