Brittany Rosa
Valrico,FL
Summary
Skilled in optimizing clinical workflows by managing patient flows, physician schedules, patient and provider records management done remotely. Skilled in childcare settings with caring for children under the age of six years old. Seeking to take a career with a highly respected organization dedicated to producing positive patient/provider outcomes and delivering exceptional customer service. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Engagement Specialist
Healthmap Solutions
06.2023 - Current
- High volume calls, Outreach to members, Utilization of client-specific welcome script, Review patient records and collect data as needed, Input data into Electronic Health Record and/or internal care management documentation system, Call patients to schedule appointments and obtain demographic information, Transfer Callers to Care Navigator, Schedule appointments for members with Care Navigators, Assist with tracking and call logs, Comply with HIPAA privacy laws and all other federal, state, and local regulations, Protect and maintain the confidentiality of company and customer information, policies, and processes, Submit Help Desk Tickets, Work with language line, Perform other related duties as assigned.
Team Member
Target
08.2022 - 04.2023
- Greet customers as they arrive in the store and provide information regarding products and services, Build positive and good working relationships with other staff members, Ability to take inventory and restock on a daily basis.
Customer Service Representative (CSR)
Versant Health
12.2021 - 06.2022
- Focused on high volume inbound calls on a daily basis, along with emails and chats, Maintain accurate information and documentation during each call, Focused on HIPAA Verifying each and every caller prior to handling a call, Ability to receive and handle 50+ calls during a daily basis, Ability to identify members and providers during each interaction, Ability to create and maintain proper documentation and phone etiquette on a daily basis, Ability to navigate through the provider portal as needed, Ability to handle calls regarding claims/eligibility status and create authorizations as needed, Identity and escalate issues to upper management, if needed, Assisting each caller with any questions and/or concerns, regarding claims/eligibility status and ability to create an authorization, as needed.
Lead Toddler Teacher
Childcare of Brandon
06.2020 - 02.2021
- Responsible for planning and carrying out the toddler daily curriculum within their learning environment, Ability to help toddlers develop positive self-images, Ability to encourage the exploration of interests and developmental skills, Ability to develop schedules and routines ensuring physical toddler activity, rest and playtime is met.
Infant/Toddler Lead Teacher
Acelero Learning Center
10.2018 - 04.2020
- Responsible for maintaining a safe, happy, and friendly environment for infants and young toddlers, Ability to create activities to keep children engaged within the classroom, Ability to assist child(ren) to individual, partner and group within the daily lessons needed to meet daily learning within the classroom, Performed general housekeeping duties such as dusting, laundry, and/or washing dishes of the child(ren) when needed, at times daily, Accountable for preparing and serving nutritious meals, inspected and replaced damaged classroom equipment and/or reported when necessary, Ability to maintain a child(ren) confidentiality and report signs of any abuse.
Floater Teacher
Amazing Kidz Academy LLC
08.2016 - 11.2016
- Worked as Front office Receptionist when needed, Prepared lesson plans for reading and mathematics in student native language, Followed state child care policies and regulations regarding childcare practices, Provided clear communication to family members of all activities on a daily basis, Planned and worked birthday parties - Assisted in child care from 6 weeks to 12 years old.
Education
Phlebotomist Training and Certification in Phlebotomy -
CNA Training and Testing Center
Brandon, FL07.2021
CDA in Child Development Associate -
Congreso De Latinos Unidos
Philadelphia, PA08.2018
High School Diploma -
Agora Cyber High School
Philadelphia, PA06.2015
Skills
- Childcare
- Customer service
- HIPAA
- Teaching
- Microsoft Excel
- Medical Records
- Performance Tracking
- Microsoft SharePoint
- Excellent Communication
- Problem-solving abilities
- Time Management
- Professionalism
Certification
- Child Development Associate Certification
- First Aid Certification
- CPR Certification
Timeline
Member Engagement Specialist
Healthmap Solutions
06.2023 - Current
Team Member
Target
08.2022 - 04.2023
Customer Service Representative (CSR)
Versant Health
12.2021 - 06.2022
Lead Toddler Teacher
Childcare of Brandon
06.2020 - 02.2021
Infant/Toddler Lead Teacher
Acelero Learning Center
10.2018 - 04.2020
Floater Teacher
Amazing Kidz Academy LLC
08.2016 - 11.2016
Phlebotomist Training and Certification in Phlebotomy -
CNA Training and Testing Center
CDA in Child Development Associate -
Congreso De Latinos Unidos
High School Diploma -
Agora Cyber High School
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