Signy Tijerina
San Antonio
Summary
Dedicated and resilient professional with a versatile background in member engagement and front office management. Known for exceptional multitasking abilities and adherence to confidentiality standards, consistently meeting time-sensitive deadlines to support seamless operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Engagement Specialist
Carenet Healthcare
San Antonio, TX
10.2025 - Current
- Organized informational sessions to educate members on available resources and benefits.
- Scheduled patient appointments using electronic health record systems to enhance operational efficiency.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Safeguarded patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive medical information.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Monitored metrics and identified areas for process improvement.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist /Front Office Manager
Elvora Law Firm
San Antonio, TX
01.2022 - 04.2025
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between clients and attorneys, enhancing client satisfaction and response times.
- Maintained organized filing system for legal documents, improving document retrieval efficiency.
- Utilized practice management software to track case progress and manage deadlines accurately.
- Trained new reception staff on best practices for client interactions and office protocols.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
Project Manager
Invictus Resources & Solutions
San Antonio, TX
01.2023 - 11.2023
- Led cross-functional teams to deliver projects on time and within budget
- Developed project plans, schedules, and resource allocation strategies
- Implemented risk management processes to identify and mitigate potential issues
- Coordinated stakeholder communication to ensure alignment on project goals
Education
Health And Biosciences
St. Philips
San Antonio, TXHigh School Diploma -
SA Leadership Academy
San Antonio12-2020
Skills
- Exceptional communication
- Performance tracking
- Brand representation
- Member retention strategies
- Teamwork and collaboration
- Multitasking
- Reliability
- Patient confidentiality and data security
- Client confidentiality
- Call control
- Resilience under pressure
- Accurate data entry
- Social media marketing savvy
Certification
- PT - Phlebotomy Technician
- Licensed Class A Barber - 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Engagement Specialist
Carenet Healthcare
10.2025 - Current
Project Manager
Invictus Resources & Solutions
01.2023 - 11.2023
Receptionist /Front Office Manager
Elvora Law Firm
01.2022 - 04.2025
Health And Biosciences
St. Philips
High School Diploma -
SA Leadership Academy