Jacqui Perez
NC
Summary
Bilingual Client Service Leader operates in dynamic and fast-paced environment in RPO/Staffing Industry supporting multiple clients across various verticals. Specialties include remedying customer issues, investigating quick fixes and executing quarterly and annual formal business reviews. Expert in integrating program capabilities with broader business goals to craft cohesive strategies. Outstanding communication skills, leadership ability and business acumen. Exceptional interpersonal and organizational skills.
Overview
12
12
years of professional experience
Work History
Director, Client Services
ManpowerGroup Talent Solutions
2022.08 - Current
- Managed a diverse portfolio of clients within retail and manufacturing vertical (Starbucks, Clean Earth, JCI, Alstom), ensuring timely delivery of high-quality services tailored to individual needs.
- Collaborated with internal departments to develop integrated solutions to resolve hiring challenges for complex client challenges, resulting in successful outcomes and solidifying strong long term partnerships.
- Established performance metrics for evaluating recruiting teams success, promoting a culture of accountability among staff members while also recognizing exceptional achievements.
- Mentored and coached 50+ team members, fostering a positive work environment that promoted professional development and personal growth.
- Identified business challenges and utilized market intelligence to present strategic solutions to resolve challenges.
- Successfully managed budgets of $6 million+ and allocated resources to maximize productivity and profitability.
Program Delivery Recruiting Manager
ManpowerGroup/Talent Solutions
2020.01 - Current
- Oversee the execution of program specific KPIs and consult the business on opportunities for strategic process improvements and efficiencies
- Develop strategy and solutions to improve overall recruiting activity and client satisfaction
- Successfully led 3 client programs since 2020: Stericycle, Clean Earth (Interim), Ferguson
- Delivery Leader over current TTM Program (Total Talent Management) with Tapfin
- Oversee one of largest RPO programs under VP portfolio
- Develop best practices for resource performance metrics
- Directly oversee a team of 12 to 94 Talent Solutions RPO resources Recruiters
- Hiring, Training, Coaching and Motivating Delivery teams to ensure achievement of SLA's and KPI's
- Development QBR's, present program achievements, next generation RPO capabilities and solutions
- Supports RPO sales initiatives: Create client case studies for RPO Sales team
- Participate in prospect presentations for RPO Sales Leadership group
- Partner with Sales teams to architect and present on RPO capabilities
- Collaborate with Leadership to participate in sales pursuits including crafting RFP responses, assisting with solution design and participating in sales meetings
- Selected for various learning and development opportunities: Participated in RPO Mentorship program 2021 & 2022
- Guest facilitator for RPO Lead to Succeed Training program
- Participated in Global Leadership Curriculum Development Program for ManpowerGroup
- Certified Fierce Leader
- Winner of Circle of Stars for Performance in 2021 (Top 5% of RPO performers).
Strategic Delivery Manager
Adecco Group
2018.01 - 2019.01
- Developed staffing programs through best practices in newly created Enterprise hub site
- Led data-driven recruiting activities, including analytics that provided pipeline insight and talent attraction strategy
- Selected for various learning and development opportunities: Lean Six Sigma Training: Obtained Yellow Belt Certification from Purdue University
- Delivery leader over strategic sourcing program reducing the time to accept and first year turnover
- Provided near-site support to seasonal clients and facilitating in associate recognition events
- Managed P&L and developed operational procedures that enhanced the financial performance
- Support sales initiatives: Partnered with marketing teams on developing proposals, presentations, and sales collateral
- Culture Champ for Training and Development team: co-facilitated company-wide training sessions.
Regional Accounts Director
Adecco Group
2016.01 - 2017.01
- Built and maintained client relationships to understand talent gaps, the external market for talent, current hiring trends and other talent implications in respective industries
- Strategic Sales Driver: Large account sales for NC and SC
- Closed 9 new accounts: Total revenue opportunities exceed $4M annually
- Managed 5 existing key accounts: Total revenue opportunities exceed $5M annually
- Expanded 3 existing accounts: Additional revenue opportunities exceed $3M annually
- Spearheaded portfolio with individual revenue opportunities ranging from $500K to $3M per account
- Conduct initial discovery meetings to evaluate potential, understand needs, uncover key decision makers
- Negotiated pricing, conducted cost analysis scenarios and factor hidden costs determining optimal GM opportunity
- FAB 40: 9+ times MTD Sales Growth, MTD Contribution, YTD Contribution, ranking as high as #3
- Winner of Superstars for Performance in 2017 dual roles: #3 Branch in country & #1 Regional Account Director.
Area Director
Adecco Group
2014.01 - 2015.01
- Implemented programs alongside customers and on-sites to improve efficiencies with a focus on office/clerical, light industrial and direct hire placement services
- Strategic Sales Driver: Led bid opportunities including identification, pricing, compliance, and service offerings
- Delivery Leader: Managed 16 direct reports, 3 branches and 5 onsite locations
- Business portfolio $21M+ Revenue
- Analysis of sales/financial reports to determine trends/opportunities, P&L management for multiple sites
- Trained/developed teams on process improvement, coaching, retention, and relationship building
- FAB 40: 15+ times in various categories for various branches (Top 40 business units in country).
Senior Branch Manager
Adecco Group
2013.01 - 2014.01
- Developed best practice recruitment strategies and business processes to increase productivity, improve quality and drive strong financial results
- Delivery Leader: Managed 2 branches, 3 onsite locations, a team of 5 Recruiters and 3 Onsite Supervisors
- Oversee business portfolio $16M+ Revenues
- Trained and developed staff on systems, processes, communication methods, recruitment, and client development
- Performed safety evaluations, competitively priced business, managed branch(s) P&L, worker's compensation claims, and unemployment claims
- Strategic Sales Driver: Directed all negotiation and implementation of contracts, service pricing and SLA's
- Selected for various learning and development opportunities: Chosen as “Guest Trainer” at corporate training center for new hires
- FAB 40: 10+ times in various categories for various branches (Top 40 business units in country).
Education
Master of Science - Organizational Learning and Leadership
Barry University
Miami Shores, FLBachelor of Science - Business Management
University of Phoenix
Fort Lauderdale, FLSkills
- Continuous Improvement
- Training & Development
- Relationship Builder
- P&L Management
- Financial Forecasting
- Program Development
- Recruitment Automation
- Operational Efficiency
- Talent Acquisition
- Creating Client Solutions & Operational Excellence
- Staff Development
Timeline
Director, Client Services
ManpowerGroup Talent Solutions
2022.08 - Current
Program Delivery Recruiting Manager
ManpowerGroup/Talent Solutions
2020.01 - Current
Strategic Delivery Manager
Adecco Group
2018.01 - 2019.01
Regional Accounts Director
Adecco Group
2016.01 - 2017.01
Area Director
Adecco Group
2014.01 - 2015.01
Senior Branch Manager
Adecco Group
2013.01 - 2014.01
Master of Science - Organizational Learning and Leadership
Barry University
Bachelor of Science - Business Management
University of Phoenix
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