Jacquria Forbes
Jackson,MS
Summary
I am a career overview highly enthusiastic customer service representative with five years of client interface experience & 4 years of remote experience. I am reliable and problem resolutionist able to work effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
Work History
Service Center Representative
Sedgwick
Mississippi, Remote
10.2021 - Current
- Provide excellent customer service to external customers and internal support to an assigned team
- Act as a liaison between customers and team members when necessary
- Provide detailed notes on phone calls, and track and code documentation according to standard processes
- Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels
- Resolve issues with one call/one person responses
- Direct calls to appropriate escalation path as needed
- Track trends
- Investigate customer feedback
- Assist with developing corrective/preventative actions
- Perform administrative tasks
- Assist customers with filling new claims , questions on existing claims , status of claims and pay information
Customer Service Representative
BroadPath
Mississippi, Remote
06.2021 - 10.2021
- Review, update and becomes familiar with the new and revised benefit information, billing information, claims information
- Provide timely follow up and return calls when these are required
- Answer calls within service level time
- Maintain confidentiality and project a professional business presence
- Utilize client tools to assist member inquiries
Customer Services Representative
Sam's Club
Pearl, MS
10.2016 - 10.2021
- Greeted customers to facilitate services and determine service needs
- Informed customers about billing procedures, processed payments and payment options
- Cultivated strong relationships with customers by delivering product knowledge
- Documented conversations with customers to track requests, problems and solutions
- Tracked each interaction for auditing, reporting and training purposes
- Addressed customer service inquiries quickly and accurately
Education
Associate Degree - Education
Jackson State University
Jackson, MS05.2022
High School Diploma -
Hinds Community College
Jackson, MS05.2018
High School Diploma -
Wingfield High School
Jackson, MS05.2016
Skills
- Creative Problem Solving
- Self-Motivated
- Team Player
- Punctual Employee
- Leadership Skills
- Positive Work Attitude
- Customer Service
- Expectation
- Organizer
- Multitasker
- Case Management
- Medical office experience
- Typing
Timeline
Service Center Representative
Sedgwick
10.2021 - Current
Customer Service Representative
BroadPath
06.2021 - 10.2021
Customer Services Representative
Sam's Club
10.2016 - 10.2021
Associate Degree - Education
Jackson State University
High School Diploma -
Hinds Community College
High School Diploma -
Wingfield High School