Tiyana Corzealious-Moss
Loganville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly motivated, seeking a position as an individual or team player in customer success, having excellent customer service skills with high attention to detail, and the ability to multi-task.
Overview
13
13
years of professional experience
Work History
Service Center Representative
Sedgwick CMS
08.2021 - Current
- Handled inbound calls from multiple clients
- Entered verbal information into multiple claims management systems
- Directed customer calls to the appropriate contact
- Educated customer on documentation required to process claim, claim status, and payment information
- Assigned new claims to the appropriate handler.
Owner/ Dessert Artist
MOfectionSS LLC
08.2020 - Current
- Catered events
- Decorated personalized cookies, strawberries, and apples
- Met customer order specifications
- Controlled stock and inventory
- Handled all cash and card transactions.
Child-Care Worker
Good Friends Childcare
06.2010 - 08.2012
- Developed healthy relationships with 7-10 children to provide support and guidance in learning.
- Taught children educational games to reinforce learning of alphabets and numbers.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GADiploma - Cosmetology
Georgia Piedmont Technical College
Covington, GA12.2013
Bachelors - Business Administration
Strayer University
Lithonia, GA06.2020
Licenses Cosmetology License - undefined
Skills
- Excellent verbal and oral communication
- Strategic and critical thinking
- Creative problem solving
- People focused
- Open minded and willing to adapt
- High attention to detail
Accomplishments
Consistently received positive feedback from callers, resulting in 3.5/4 or higher average on after call surveys.
Successfully handled all callers needs in a timely manner, showing active listening, empathy, and that caring counts.
Timeline
Service Center Representative
Sedgwick CMS
08.2021 - Current
Owner/ Dessert Artist
MOfectionSS LLC
08.2020 - Current
Child-Care Worker
Good Friends Childcare
06.2010 - 08.2012
High School Diploma -
Stephenson High School
Diploma - Cosmetology
Georgia Piedmont Technical College
Bachelors - Business Administration
Strayer University
Licenses Cosmetology License - undefined
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