JENNIFER PENN
Patient Care Coordinator
Lithonia,GA
Summary
Accomplished healthcare professional with over 10 years of experience, proficient in care coordination, interdisciplinary team leadership, and delivering superior patient outcomes. Recognized for exemplary decision-making, problem-solving, and communication skills, as well as extensive knowledge in healthcare operations and insurance practices.
Overview
11
11
years of professional experience
Work History
Service Center Representative
AbleTo Inc. (Remote)
03.2022 - Current
- Deliver comprehensive system support to provider network, healthcare member services, and other departments.
- Manage participants' insurance benefits and co-pay/cost share information.
- Achieved high-quality score metrics, ranking as a top performer in the department.
- Support treatment scheduling, demographic data entry, and basic system queries.
- Leverage CRM tools and job aids to manage data, provide support, and enhance participant and provider education.
Patient Care Coordinator
Wilmer Eye Institute (Remote)
02.2020 - 03.2022
- Facilitated patient scheduling for over 200 providers using the EPIC system.
- Managed an average of 80-100 inbound/outbound calls daily, offering excellent customer service.
- Conducted insurance claims processing and test claims, liaising with insurance companies as required.
- Processed prescription refills daily and coordinated with Ophthalmology departments for patient scheduling and aftercare.
Senior Patient Care Coordinator
Alliance RX Specialty Pharmacy
09.2012 - 12.2019
- Coordinated daily delivery of specialty medications to outpatient facilities and patients' homes.
- Transferred and digitized large volumes of historical charts, improving the efficiency of the pharmaceutical team.
- Responded proactively to customer issues via email and phone support, ensuring seamless patient care.
- Monitored patients' adverse reactions to medications, updating relevant information in patients' charts.
- Assisted patients with the Celgene portal for monthly medication reception, adhering strictly to HIPAA regulations.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH10.2023
Associate of Science -
Wayne County Community College
Detroit, MI06.2018
Skills
- Expertise in Salesforce, CRM Tools, Citrix, EPIC, and Microsoft Office
- Typing Speed: 50-60 WPM
- Proficiency in Quality Assurance & Documentation
- Claims Processing
- Excellent Organizational and Multitasking Abilities
- Superior Verbal and Written Communication
- Skilled in Care Planning, Patient Education & Case Management
- Proficiency in Utilizing Monitoring Tools
- Strong Decision-Making and Problem-Solving Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Center Representative
AbleTo Inc. (Remote)
03.2022 - Current
Patient Care Coordinator
Wilmer Eye Institute (Remote)
02.2020 - 03.2022
Senior Patient Care Coordinator
Alliance RX Specialty Pharmacy
09.2012 - 12.2019
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Science -
Wayne County Community College
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