Summary
Overview
Work History
Education
Skills
Websites
Timeline
Hi, I’m

Jennifer Penn

Lithonia,GA
Jennifer Penn

Summary

Driven Patient Care Coordinator adept at planning care, coordinating interdisciplinary teams and making strategic improvements. Decisive leader and creative problem solver with 10 years of healthcare experience.

Overview

8
years of professional experience

Work History

AbleTo Inc
New York, NY

Service Center Representative
03.2022 - Current

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed 30-60 scheduling ticket requests daily
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Observed strict procedures to protect sensitive patient information, medical records, and payment data.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Tegria/ Wilmer Eye Institute
Baltimore, MD

MyChart Support Specialist
02.2020 - 03.2020

Job overview

  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Worked with 40-50 patients daily to schedule tests and procedures.
  • Worked with patients and families to develop future plans and discuss care actions.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Reviewed medical charts and served as a liaison between patient, doctor, and hospital.

AllianceRx Walgreens Prime
Canton, MI

Senior Patient Care Coordinator
03.2012 - 11.2019

Job overview

  • Maintained confidentiality of patient data and conditions to safeguard health information.
  • Supported patient care excellence via planning and interpretation of programs.
  • Updated policies and procedures, leading to continuous improvement of resident assessments and care.
  • Sent and handled 50 or more electronic requests for new medications and medication refills.
  • Measured effectiveness with team and implemented recommendations for long-term improvements.
  • Liaised between hospital departments to facilitate effective communication.

Education

Southern New Hampshire University
Manchester, NH

Bachelor of Arts from Psychology
2022

University Overview

  • Awarded Honors Society [2022]
  • Dean's List [2022]

General Wayne County Community College District
Detroit, MI

Associate of Science from Biology/Biological Sciences
06.2018

University Overview

  • Member of Phi Theta Kappa

Skills

  • Insurance
  • Citrix
  • Data Entry
  • Microsoft Office (Word, Excel, PowerPoint)
  • Account Management
  • Salesforce
  • DeskPro
  • Productivity Standards
  • Data Entry and Maintenance
  • Epic Software
  • Documentation and Correspondence
  • Attention to Detail
  • Patient Rapport
  • Communication and Interpersonal Skills
  • Coordination and Scheduling

Timeline

Service Center Representative

AbleTo Inc
03.2022 - Current

MyChart Support Specialist

Tegria/ Wilmer Eye Institute
02.2020 - 03.2020

Senior Patient Care Coordinator

AllianceRx Walgreens Prime
03.2012 - 11.2019

Southern New Hampshire University

Bachelor of Arts from Psychology

General Wayne County Community College District

Associate of Science from Biology/Biological Sciences

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Jennifer Penn