Sabrina Dash
Columbia,SC
Summary
expirecenced customer service worker , 16 residential care, bachelor;s in public health currently pursuing a masters in mental health counseling team building, person centered care, case managemnet skills
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Service Center Representative
Sedgwick Claims Management
Dubuque, IA
11.2020 - Current
- Documented conversations with customers to track requests, problems and solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained strong call control and quickly worked through scripts to address problems.
- Reviewed customer account information to determine current issues and potential solutions.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Community Living Coach
United Cerebral Palsy
Columbia, SC
09.2008 - 02.2021
- Enhanced patient well being by supporting participation in recreational activities.
- Documented current patient information to update supervising, including vital signs, behaviors and eating habits.
- Followed physician orders when providing care and monitoring client well-being, safety and comfort.
- Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
- Transported client to doctor's appointments and to complete other related errands.
- Administered all necessary medications as directed by care plan.
- Worked to improve patient outlook and daily living through compassionate care.
- Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
- Maintained professionalism in emergency situations and problem solving .
Medical Records Retrieval Specialist
Ciox Health
Columbia , SC
08.2019 - 01.2021
- Pulled patient charts for upcoming appointments, file patients charts.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Obtained information by contacting appropriate personnel or patients.
- Scanned incoming documentation.
- Kept department clean, organized and professional.
- Maintained 100% compliance with all hospital and government regulations.
- Pulled patient records and transferred information to appropriate parties.
- Knowledge of the different types of EMR systems such as eClinicals, Integrity, advanced MD, cure MD, and HEDIS.
- Retrieve and Scan the correct documents to patient charts or assigned folder.
- Observed confidentiality and safeguarded all patient-related information.
Customer Service Representative
Teleperformance
Columbia, SC
09.2019 - 02.2020
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Attended educational seminars and conferences to develop expertise and improve performance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Answered 80+ inbound calls per day and directed to designated individuals or departments.
- Processed customer account changes.
- Set up new accounts and listed personal, demographic and payment information in the system.
- Provided timely, courteous and knowledgeable responses to information requests.
Education
Bachelor of Science - Public Health
South University
Columbia, SC12.2017
Master of Arts - Clinical Mental Health Counseling
South University
Columbia, SC 04.2025 - Current
Skills
- Data entry
- Customer service
- Problem resolution
- Claim management skills
- Medical terminology knowledge
- Patient relations
- Payment processing
- Claims processing
- Insurance practices
- Patient interviewing skills
Timeline
Master of Arts - Clinical Mental Health Counseling
South University
04.2025 - Current
Service Center Representative
Sedgwick Claims Management
11.2020 - Current
Customer Service Representative
Teleperformance
09.2019 - 02.2020
Medical Records Retrieval Specialist
Ciox Health
08.2019 - 01.2021
Community Living Coach
United Cerebral Palsy
09.2008 - 02.2021
Bachelor of Science - Public Health
South University