Guest Service Manager
Highgate Hotels, Twin Fin Waikiki
Honolulu, HI
02.2023 - Current
- Assisted guests in answering questions and completing check-in and check-out processes.
- Promoted guest satisfaction by assisting with guest requests and accommodations in an empathetic, friendly manner.
- Assisted in resolving customer complaints or inquiries promptly and professionally.
- Supported new hires in their training and provided efficient methods to streamline tasks and enhance productivity.