Jacy Brian
Dallas,US
Summary
Dynamic professional with a proven track record at FedEx Express, excelling in route optimization and leadership development. Enhanced operational efficiency through strategic planning and mentorship, resulting in improved delivery times and customer satisfaction. Skilled in analytical problem solving and fostering teamwork, driving successful project outcomes and client engagement.
Overview
14
14
years of professional experience
Work History
Driver/Operations Team Leader
Fedex Express
Garland, TX, US
11.2011 - Current
- Operated delivery routes efficiently, ensuring timely package arrivals and enhancing customer satisfaction through reliable service.
- Mentor new employees, providing guidance and support throughout their initials months at Fedex.
- Collaborated with warehouse teams to streamline loading processes, reducing wait times and improving overall operational flow.
- Maintained accurate delivery logs and performed vehicle inspections, ensuring compliance with safety standards.
- Implemented route optimization techniques, leading to faster delivery times, and noticeable cost savings on fuel consumption.
- Demonstrated exceptional customer service skills, fostering positive relationships, and contributing to a supportive team environment.
Project Manager
Vanderhoof Lawn & Garden
Texarkana, TX, US
12.2016 - 11.2020
- Coordinated landscaping projects from conception to completion, ensuring timely delivery and enhancing client satisfaction through meticulous planning.
- Analyzed client feedback to refine service offerings, resulting in marked gains in repeat business and strengthening customer loyalty.
- Fostered teamwork among 14 man crew enhancing communication and leading to successful project completions within budget constraints.
- Evaluated project timelines and resources, leading to optimized workflows and improved project delivery times.
- Negotiated with suppliers to secure favorable terms, resulting in reduced material costs and increased project profitability.
Assistant Manager/ Loan Officer
World Finance
Texarkana, TX, US
01.2014 - 12.2016
- Assisted in loan processing and approvals, enhancing turnaround times and significantly improving customer satisfaction.
- Worked closely with the sales team to develop tailored financial solutions, boosting cross-departmental synergy and client retention.
- Provided guidance to staff on loan procedures, fostering a collaborative environment that enhanced team productivity.
- Developed a client feedback system to gather insights, leading to marked gains in service improvements and customer loyalty.
- Streamlined loan processing workflows, resulting in faster approvals and heightened customer satisfaction.
Server/Bartender
On The Border
Texarkana, TX, US
08.2011 - 01.2014
- Provided excellent customer service, fostering a welcoming atmosphere that encouraged repeat visits and positive reviews.
- Streamlined order processing, reducing wait times and enhancing overall dining experience for guests.
- Coordinated with kitchen staff to ensure timely and accurate food delivery, contributing to a seamless service flow.
- Maintained accurate inventory logs and executed daily stock checks, ensuring product availability and minimizing waste.
- Cultivated a friendly environment, enhancing guest interactions and encouraging repeat visits through personalized service.
Education
High School Diploma -
James Martin High School
Arlington, TX05.2011
Associate of Criminal Justice -
Texarkana College
Texarkana, TXSkills
- Leadership development
- Route optimization
- Communication skills
- Inventory management
- Analytical problem solving
- Client engagement strategies
- Project oversight
- Operational efficiency
Languages
ASL, Proficient
Personal Information
Date of Birth: 05/31/93
Timeline
Project Manager
Vanderhoof Lawn & Garden
12.2016 - 11.2020
Assistant Manager/ Loan Officer
World Finance
01.2014 - 12.2016
Driver/Operations Team Leader
Fedex Express
11.2011 - Current
Server/Bartender
On The Border
08.2011 - 01.2014
High School Diploma -
James Martin High School
Associate of Criminal Justice -
Texarkana College
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