Jacy Kirby
Saint Clair,MI
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nutrition Coach
American Council on Exercise
Remote
03.2022 - Current
- Educate clients about the importance of eating a balanced diet and incorporating physical activity into their daily lives.
- Develop personalized nutrition plans for clients based on their goals and lifestyle.
- Conduct assessments to evaluate clients' nutritional needs, preferences, and habit
- Collaborate with healthcare professionals to ensure client safety while meeting nutritional needs.
Life Coach
Remote
03.2022 - Current
- Facilitate group workshops to help individuals identify and achieve their goals.
- Provide guidance on how to make decisions around career choices, relationships, and other life changes.
- Assist clients with developing problem solving skills to manage difficult situations.
- Utilize a variety of techniques such as cognitive-behavioral therapy, mindfulness, and positive psychology to assist clients in achieving their objectives.
Fitness Instructor
Planet Fitness
Sterling Heights, MI
01.2022 - Current
- Provide personal training services to clients according to their individual needs.
- Develop and implement fitness programs tailored to the goals of each client.
- Assess clients' physical condition and health history through consultation, interview and physical assessment tests.
- Conduct ongoing assessments of clients' abilities, strengths, weaknesses and limitations when necessary.
Personal Trainer
Freelance/Self Employed
Remote
02.2020 - 02.2022
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Explained principles of nutrition including basic dietary guidelines to help optimize results.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Researched new training methods, trends, equipment., to stay up-to-date on industry standards.
Pharmacy Technician
Rite Aid
12.2020 - 02.2021
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
Lead Personal Trainer
9 Round Fitness
Clinton Township, MI
08.2017 - 09.2020
- Inspected workout areas regularly for cleanliness and reported any issues or damages immediately.
- Attended seminars related to fitness industry trends in order to stay current with new methods of working out safely.
- Performed administrative tasks such as scheduling appointments and managing billing processes.
- Managed inventory of supplies needed for personal training sessions such as towels, weights.
- Collaborated with other trainers on strategies for improving overall customer experience at the gym.
Security Officer
Sterling Heights, MI
01.2018 - 07.2018
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Member Service Representative
YMCA
08.2016 - 08.2017
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
CNA - Certified Nursing Assistant
Eastwood Nursing Home
Negaunee, MI
07.2016 - 07.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
Education
High school or equivalent -
Negaunee High School
Negaunee, MI06-2017
Some College (No Degree) - Social Work
Macomb Community College
Warren, MISkills
- Customer service
- Excellent communication skills
- Computer proficient
- Reliable (10 years)
- Professional
- Enthusiastic
- Strong work ethic
- Training
- Cpr
- Customer service skills
- Anatomy Knowledge (6 years)
- Medical Terminology
- Personal Training
- Physiology Knowledge (6 years)
- Sports Coaching (6 years)
- Group Fitness (5 years)
- Pharmacy Technician Experience
- Yoga
- Physiology knowledge
- Anatomy knowledge
- Sales
- Security
- Leadership
- Program design
- Negotiation
- Outside sales
- Teaching
Certification
- CPR/AED
- ACE Certified Personal Trainer
- First Aid Certification
- Certified Nutrition Specialist
- Sports Nutrition Specialist
- Driver's License
- CPR Certification
- Master Life Coach
Additional Information
I have 150 hours of community service involvement which includes an elementary classroom aide, Upward basketball coach/referee, special needs peer coach, and volunteering at an animal shelter.
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: True
Awards
Health Occupations regional award
Affiliations
- Multiple award winning author with two published books of poetry
- Featured in Voyage magazine for author spotlight
- Featured in the Detroit Free Press in an Article representing Eating Disorder Awareness Week
Languages
Arabic
Elementary
Timeline
Nutrition Coach
American Council on Exercise
03.2022 - Current
Life Coach
Remote
03.2022 - Current
Fitness Instructor
Planet Fitness
01.2022 - Current
Pharmacy Technician
Rite Aid
12.2020 - 02.2021
Personal Trainer
Freelance/Self Employed
02.2020 - 02.2022
Security Officer
01.2018 - 07.2018
Lead Personal Trainer
9 Round Fitness
08.2017 - 09.2020
Member Service Representative
YMCA
08.2016 - 08.2017
CNA - Certified Nursing Assistant
Eastwood Nursing Home
07.2016 - 07.2017
High school or equivalent -
Negaunee High School
Some College (No Degree) - Social Work
Macomb Community College
- CPR/AED
- ACE Certified Personal Trainer
- First Aid Certification
- Certified Nutrition Specialist
- Sports Nutrition Specialist
- Driver's License
- CPR Certification
- Master Life Coach
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