Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacy Knapp

Bloomington,US

Summary

Reliable and detail-oriented professional with a strong foundation in team leadership, procedural compliance, and operational support. In previous roles as a Behavioral Health Technician, Activities Assistant, and Crew Manager, developed a consistent track record of working independently, documenting accurately, and maintaining clear communication across diverse teams. These roles demanded strict adherence to protocols, time-sensitive decision-making, and precision. Well-versed in basic computer and math skills, with a demonstrated ability to follow structured guidelines and support safety-focused operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

Indiana Center for Recovery
02.2025 - 04.2025
  • Provide compassionate care and crisis intervention for patients, maintaining detailed progress records while coordinating with clinical teams for optimal treatment outcomes
  • Maintained comprehensive patient documentation, ensuring accuracy and compliance with regulatory standards to support effective care delivery.
  • Monitor vital signs and behavioral patterns, implement therapeutic interventions, and document patient progress to support evidence-based treatment plans
  • Analyzed behavioral patterns to inform therapeutic strategies, contributing to more effective and personalized patient care.

Activities Assistant

Envive Healthcare of Sullivan
10.2023 - 01.2024
  • Coordinated daily activities and events for residents, enhancing engagement and social interaction.
  • Assisted in developing personalized activity plans to meet individual resident needs and preferences.
  • Communicated with family members and other caregivers to provide updates on well-being and care of residents.

Shift Manager

McDonald's
06.2019 - 10.2023
  • Supervised daily operations to ensure compliance with health and safety standards.
  • Fostered a supportive team environment, mentoring new hires to excel in fast-paced settings.
  • Ensured strict adherence to food safety protocols and quality standards. Conducted thorough equipment checks, maintaining a clean and efficient workspace.
  • Coordinated team schedules, ensuring optimal staffing and seamless service during peak hours.

Education

Associate in Science -

Vincennes University
Vincennes, IN
05.2022

Skills

  • Team Leadership
  • Time Management
  • Team Collaboration
  • Critical Thinking
  • Problem Solving
  • Communication
  • Adaptability
  • Detail Oriented

Certification


  • CPR / AED / First-Aid, National CPR Foundation - 1/28/2025-1/28/2027

Timeline

Behavioral Health Technician

Indiana Center for Recovery
02.2025 - 04.2025

Activities Assistant

Envive Healthcare of Sullivan
10.2023 - 01.2024

Shift Manager

McDonald's
06.2019 - 10.2023

Associate in Science -

Vincennes University

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