Jacy Rodriguez
Charlotte,North Carolina
Summary
With a proven track record at Target, I excel in Service Desk Management and Team Leadership, significantly enhancing service efficiency. My ability to handle high-pressure situations and foster team communication has consistently improved customer satisfaction and operational productivity. Skilled in both technical and interpersonal aspects, I bring a dynamic approach to achieving service excellence. I help with translating for Spanish speakers and exceeding for their needs.
Overview
3
3
years of professional experience
Work History
Service Desk
Target
Charlotte, NC
11.2023 - Current
- Maintained comprehensive documentation of service desk requests, assisting in future troubleshooting and training efforts.
- Collaborated with customer service desk to handle returns and exchanges, streamlining process for customers.
- Continually assessed service desk processes for areas of improvement, implementing necessary changes to optimize efficiency and effectiveness.
Host
Cantina Louie's Restaurant
Charlotte, NC
01.2022 - 05.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Kitchen Staff Member
Big Air Trampoline Park
Charlotte, NC
08.2021 - 11.2021
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
Kids Activities Watcher
Big Air Trampoline Park
Charlotte, NC
08.2021 - 11.2021
- Fostered a culture of continuous improvement within the batching department by encouraging open communication and idea-sharing among team members
- Followed all safety protocols
- Had amazing time meeting happy kids and assure they have fun in a safe space.
Education
High School Diploma -
Butler High School
Charlotte, NCWilkes Community College
Wilkesboro, NCSkills
- Service Desk Management
- Service Desk Team Management
- Service Desk Metrics
- Service Desk Experience
Languages
Spanish
Full Professional
Timeline
Service Desk
Target
11.2023 - Current
Host
Cantina Louie's Restaurant
01.2022 - 05.2022
Kitchen Staff Member
Big Air Trampoline Park
08.2021 - 11.2021
Kids Activities Watcher
Big Air Trampoline Park
08.2021 - 11.2021
High School Diploma -
Butler High School
Wilkes Community College