Jadé Holmes
Los Angeles,CA
Summary
Seasoned professional with extensive experience in hospitality and aviation, specializing in customer service, regulatory compliance, and operations management. Demonstrated ability to navigate fast-paced environments while ensuring organization and attention to detail. Proven track record in conflict resolution, policy enforcement, and staff training, with a focus on safety and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Delta Air Lines, Inc
Los Angeles, California
03.2019 - Current
- Resolve in-flight issues swiftly and professionally to enhance customer experience.
- Address passenger inquiries and concerns during flights to ensure satisfaction.
- Maintain cabin cleanliness and order in collaboration with crew members to enhance passenger comfort.
- Participate in trainings on conflict resolution and updated safety procedures.
- Consistently adhere to company security policies and protocols.
- Complete passenger manifest paperwork accurately after each flight to ensure smooth operations.
Front Desk Concierge
W Hotel
Los Angeles, California
11.2023 - 02.2024
- Resolved guest complaints swiftly to achieve immediate satisfaction.
- Ensured lobby cleanliness and ambiance to enhance guest experience at W Hotel.
- Processed incoming mail, faxes, emails, and documents to ensure timely responses to guest inquiries.
- Monitored security cameras to enhance safety and security for staff and visitors.
- Maintained accurate transaction records within front desk system.
- Conducted inspections of public areas to proactively address maintenance issues and improve guest experience.
- Performed administrative tasks including document filing, database updates, and correspondence preparation.
Lead Transportation Security Officer
Covenant Aviation Security, TSA
San Francisco, California
03.2012 - 09.2017
- Supervised security operations at transportation checkpoints and access points.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Documented incidents in comprehensive reports for review.
Skills
- Hospitality service expertise
- Customer relationship management
- Attention to detail
- Effective communication
- Team collaboration
- Transaction processing
- Strong work ethic
Timeline
Front Desk Concierge
W Hotel
11.2023 - 02.2024
Flight Attendant
Delta Air Lines, Inc
03.2019 - Current
Lead Transportation Security Officer
Covenant Aviation Security, TSA
03.2012 - 09.2017