Well-qualified Realtor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
16
16
years of professional experience
Work History
Realtor
Brookstone Realtors
Troy
08.2018 - Current
Advised and informed prospective clients on current market activities and conditions.
Developed and implemented marketing strategies to maximize sales and attract new clients.
Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
Generated leads for sales and rental properties through cold calls and referrals.
Realtor
Jeff Glover & Associates
Plymouth, MI
07.2014 - 08.2018
Help new agent get started in their Real Estate carrier by becoming a Real Estate coach.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Advised and informed prospective clients on current market activities and conditions.
Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
Negotiated, facilitated, and managed real estate transactions.
Member Account Manager
Lifetime Athletic Club
Novi, MI & Bloomfield Hills, MI
05.2012 - 04.2014
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Informed customers of promotions to increase sales productivity and volume.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Developed and implemented strategies to increase client retention.
Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Gas Station Manager
Mobile Gas Station
Westland, MI
07.2007 - 03.2012
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trained new employees on proper protocols and customer service standards.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
Associate Degree in Business Management - Business Management
Henry Ford College
Dearborn, MI
Skills
Pricing Negotiation
Contract Negotiation
Client Relations
Sales techniques mastery
NLP training
Multilingual communication
Ethical decision-making
Accomplishments
Generated $8.5 million in new home sales in 2016.
Increased client base by 40% through personal referrals.
Timeline
Realtor
Brookstone Realtors
08.2018 - Current
Realtor
Jeff Glover & Associates
07.2014 - 08.2018
Member Account Manager
Lifetime Athletic Club
05.2012 - 04.2014
Gas Station Manager
Mobile Gas Station
07.2007 - 03.2012
Associate Degree in Business Management - Business Management