Overview
Work History
Education
Skills
Accomplishments
Certification
Personal Information
Timeline
Generic

Jadé Wilson

Moline,IL

Overview

11
11
years of professional experience
1
1
Certification

Work History

Planner/Scheduler

Amazon Warehouse
04.2024 - Current
  • Own and regularly respond with subject matter expertise to maintenance/equipment related questions
  • Assign work orders to appropriate shifts
  • Drive a proactive maintenance program that ensure 85% of planned work is proactive
  • Prepare parts kits for scheduled downtime and shutdowns
  • Monitor and reschedule backlogged work orders
  • Inform leadership of conflicts and propose corrective action plans
  • Ensure maintenance team has access to work order management software
  • Generate and distribute daily and weekly reports
  • Monitor labor booking and manage exemptions
  • Provide coaching to address areas for improvement
  • Enforce safety standards and best practices
  • Identify specific safety hazards associated with planned maintenance activities
  • Communicate with Maintenance Managers, Technicians and Control Systems Technicians regarding ideas and procedures to enhance and optimize future work activities
  • Foster positive relationships with all stakeholders

Staff Sergeant (E-6)

ILLINOIS ARMY NATIONAL GUARD
01.2017 - Current
  • Drive and operate various wheeled vehicles
  • Conduct inspections, maintenance, and repairs on tractor trailers
  • Operate and maintain weapons systems
  • Perform guard duty responsibilities
  • Provide leadership to fellow soldiers
  • Maintain high levels of physical fitness
  • Execute all duties efficiently and punctually

Maintenance Technician III

Amazon Warehouse
05.2023 - 04.2024
  • Develop training plans for service technicians
  • Provide comprehensive training to technicians on equipment maintenance and repair procedures
  • Demonstrate expert-level equipment knowledge through hands-on involvement
  • Ensure workplace safety by adhering to all established safety protocols
  • Execute and document preventative maintenance tasks accurately
  • Diagnose and resolve electrical and mechanical issues
  • Foster collaborative relationships with colleagues
  • Support planners in allocating work orders to team members
  • Support the AMM and supervise the shift in their absence
  • Provide training to RME technicians and managers on APM system usage
  • Distribute reports to maintenance leadership team
  • Develop work plans for emergency repair of critical assets
  • Prepare equipment kits for scheduled downtime maintenance
  • Develop training plans for service technicians

Process Operator

Grain Processing Corporation
06.2020 - 05.2023
  • Supervise and lead a team of operators
  • Provide comprehensive training to new and existing operators
  • Manage product loading for semi-trailers, barges, and rail cars
  • Operate switchboard and control rooms independently
  • Troubleshoot and repair equipment malfunctions
  • Coordinate barge positioning and rope management
  • Safely operate shuttle wagon for rail car transportation
  • Maintain cleanliness of work areas and equipment
  • Skillfully operate skid steer and forklift
  • Efficiently multitask in a fast-paced environment
  • Collect and deliver samples to the laboratory for analysis
  • Utilize computer systems to monitoring appointments, track equipment functions, Process billing and complete required training

Sales and Customer Service

divvyDOSE Pharmacy
11.2018 - 06.2020
  • Effectively communicated company services to potential clients, highlighting tailored benefits for each prospect
  • Streamlined customer onboarding process, including account setup and secure payment information collection
  • Demonstrated exceptional multitasking skills, efficiently navigating multiple systems to provide timely and accurate information
  • Delivered outstanding customer service, focusing on issue resolution and customer retention
  • Managed incoming calls with precision, directing them to appropriate departments as needed
  • Composed concise and informative call reports in a timely manner
  • Recognized with a Divvy Hero nomination for exemplary performance

Mobile Expert

OSL Retail Services Inc
12.2017 - 11.2018
  • Deliver exceptional customer service
  • Sell a range of products and services:
    - Prepaid and postpaid phones
    - Mobile plans
    - Phone accessories
  • Assist customers with phone setup and activation
  • Offer expert advice on:
    - Plan selection
    - Service features and benefits
  • Address customer inquiries regarding:
    - Plan details
    - Service offerings
    - Technical issues

Customer Service Representative

AT&T
10.2015 - 04.2017
  • Provide exceptional customer service by efficiently resolving issues and addressing concerns
  • Consistently meet or exceed sales targets for the company's diverse service offerings
  • Recognized as the top-performing sales representative in the entire call center

Busser

Circa '21 dinner playhouse
08.2013 - 10.2016
  • Maintained dining area cleanliness by efficiently bussing tables and managing waste disposal
  • Demonstrated versatility in event setup and breakdown, including table arrangement
  • Provided attentive customer service by guiding guests to their seats
  • Operated concession stands to ensure smooth food and beverage service
  • Earned the prestigious "Superstar of the Show" award for exemplary performance and exceptional dedication to both the business and customer satisfaction

Education

Certificate program - Medical Assisting

Martinsburg college
Martinsburg, WV
02.2023

High school diploma - undefined

Moline Sr High School
Moline, IL
05.2015

Skills

  • Equipment repair
  • Supervising experience
  • Mechanical & electrical troubleshooting
  • Plan development
  • Amazon Robotics
  • Vehicle maintenance
  • Mobile elevated platform operations
  • Forklift
  • Microsoft proficiency
  • Warehouse operations

Accomplishments

  • Awarded Army Achievement Medal
  • Awarded Army Reserve Components Achievement Medal
  • Ranked in the top 10 within AT&T call center for both sales performance and customer satisfaction ratings

Certification

  • Registered Pharmacy Technician
  • Driver's License
  • Pharmacy Technician Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Planner/Scheduler

Amazon Warehouse
04.2024 - Current

Maintenance Technician III

Amazon Warehouse
05.2023 - 04.2024

Process Operator

Grain Processing Corporation
06.2020 - 05.2023

Sales and Customer Service

divvyDOSE Pharmacy
11.2018 - 06.2020

Mobile Expert

OSL Retail Services Inc
12.2017 - 11.2018

Staff Sergeant (E-6)

ILLINOIS ARMY NATIONAL GUARD
01.2017 - Current

Customer Service Representative

AT&T
10.2015 - 04.2017

Busser

Circa '21 dinner playhouse
08.2013 - 10.2016

High school diploma - undefined

Moline Sr High School
  • Registered Pharmacy Technician
  • Driver's License
  • Pharmacy Technician Certification

Certificate program - Medical Assisting

Martinsburg college

Similar Profiles

CREATE PROFILE
Jadé Wilson