Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Amunga

Lansing,MI

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Customer-focused professional with extensive experience in delivering high-quality service through both verbal and written channels.

Overview

2
2
years of professional experience

Work History

Assistant Store Manager

Tropical Smoothie Cafe
04.2023 - Current
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures. Also delegated daily tasks and responsibilities.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.

Store Team Member

Target
11.2023 - 09.2024
  • Ensured products were properly stocked and arranged according to merchandising standards
  • Organized and recovered shelves, put away returns, to maintain high standards throughout sales floor.
  • Increased sales with effective product recommendations based on customer needs and preferences.
  • Operated the cash register, processed payments, handled returns, and maintained accurate cash drawer.

Line Cook

Olive Garden Restaurant
06.2023 - 11.2023
  • Increased kitchen productivity by keeping tools organized for easy access when needed.
  • Trained new kitchen staff on and followed health, safety and sanitation guidelines while preparing and serving food.
  • Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Associate of Science -

Lansing Community College
Lansing, MI

Skills

  • Customer service expertise
  • Problem-solving
  • Verbal and written communication
  • Cash handling
  • Staff management
  • Schedule management
  • Training and mentoring

Timeline

Store Team Member

Target
11.2023 - 09.2024

Line Cook

Olive Garden Restaurant
06.2023 - 11.2023

Assistant Store Manager

Tropical Smoothie Cafe
04.2023 - Current

Associate of Science -

Lansing Community College

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