Annette Ramirez
Whittier,CA
Summary
Dynamic Assistant Store Manager at Turner's Outdoorsman with a proven track record in enhancing operational efficiency and driving sales. Skilled in team leadership and conflict resolution, I excel in fostering strong customer relationships and implementing effective inventory tracking strategies. Committed to achieving objectives and mentoring staff for continuous improvement.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Turner's Outdoorsman
835 S Arroyo Parkway Pasadena Ca 91105
08.2020 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
Hunting Manager
Turner's Outdoorsman
Pasadena
03.2019 - 06.2020
- Developed operational strategies to improve efficiency and reduce costs.
- Led team meetings to streamline project workflows and enhance communication.
- Managed cross-functional teams to drive successful project execution and delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
MIT
Turner's Outdoorsman
Pasadena
03.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bookkeeper
Turner's Outdoorsman
Pasadena
01.2017 - 01.2018
- Prepared detailed financial reports, providing insights for strategic decision-making to management.
- Developed streamlined procedures for expense tracking, reducing processing time significantly.
- Conducted regular audits of financial records, maintaining compliance with industry standards and regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Reconciled and corrected issues with financial records.
- Posted daily receipts and payments in accordance with corporate protocols.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Cashier/ Sales
Turner's Outdoorsman
Norwalk
10.2015 - 01.2017
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Trained new cashiers on operational procedures and company policies.
- Monitored inventory levels at checkout and communicated restocking needs effectively.
- Assisted management in developing strategies for improving transaction speed and accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer service experience by efficiently processing purchases and returns.
Education
No Degree - Dental Assistant
Nova Institute
Whittier, CA06-1992
Skills
- Sales Expertise
- Service excellence
- Conflict resolution skills
- Team leadership
- Promotional pricing management
- Inventory tracking
- Proficient in delegating assignments
- Payroll management
- Targeted sales approaches
- POS system functionality expertise
- Customer service expertise
- Customer service leadership
- Customer service expertise
- Store operations management
Timeline
Assistant Store Manager
Turner's Outdoorsman
08.2020 - Current
Hunting Manager
Turner's Outdoorsman
03.2019 - 06.2020
MIT
Turner's Outdoorsman
03.2018 - 03.2019
Bookkeeper
Turner's Outdoorsman
01.2017 - 01.2018
Cashier/ Sales
Turner's Outdoorsman
10.2015 - 01.2017
No Degree - Dental Assistant
Nova Institute