Jada Arthur
Pittsburgh,USA
Summary
Innovative Social Media Manager with experience in developing and implementing comprehensive social media strategies.
Resourceful Sales Assistant known for high productivity and efficient task completion. Possess specialized skills in customer relationship management, inventory control, and point-of-sale systems.
Overview
10
10
years of professional experience
Work History
Member Support
IBEX Global
Pittsburgh, USA
02.2024
- Company Overview: IBEX Global is a leading provider of contact center services and customer engagement solutions
- Campaign Peloton, regarding any Member related issues from troubleshooting to membership
- Inbound chats, calls and emails
- Systems used are Salesforce, Shopify and Internal Knowledge Base
- Floor support for incoming training classes, being that I was the first incoming wave for this campaign
- IBEX Global is a leading provider of contact center services and customer engagement solutions
Account Manager
Discover Bank
05.2023 - 12.2023
- Company Overview: Discover Bank is a major American bank that offers online banking services
- Inbound Online Bank Teller, Deposits/Front Office
- Online banking; money movement and deposits
- A great deal of online and mobile app troubleshooting
- Used CIF emulation to see what the customers were seeing
- Discover Bank is a major American bank that offers online banking services
Specialist I, Collections Affiliate
CardWorks Servicing
Pittsburgh, PA
09.2022 - 05.2023
- Company Overview: CardWorks Servicing is a leading provider of credit card and loan servicing solutions
- A Specialist in the Affiliate Collections department with a combination of inbound and outbound calls to discuss repayment options of their credit card and/or loan account
- Contacts delinquent account holders by telephone (automated dialer)
- Provide information and counseling to customers about obligations and benefits of their credit card
- Negotiate payment arrangements
- Follow all guidelines of the Fair Debt Collections Practices Act (FDCPA)
- CardWorks Servicing is a leading provider of credit card and loan servicing solutions
Account Solutions Specialist (Remote)
CVS Specialty Pharmacy
Monroeville, PA
12.2020 - 08.2022
- Company Overview: CVS Specialty Pharmacy is a division of CVS Health that provides specialized pharmacy services
- Inbound calls within the Billing department for our specialty drugs
- Insurance verifications and benefits, or can accept payment over the phone
- Discuss insurance payment issues and collection debt
- Deescalate sometimes angry patients, who weren't fully aware of their coverage
- Also transferring to a pharmacist if medical counsel is needed, i.e
- Skyrizi, Enbrel and Prolia
- CVS Specialty Pharmacy is a division of CVS Health that provides specialized pharmacy services
Retail Cosmetic Flex - Beauty Advisor
Bloomingdale’s – Macy’s Inc.
Monroeville, PA
11.2013 - 04.2020
- Company Overview: Bloomingdale’s is a luxury department store owned by Macy’s Inc
- Assist customers with their beauty experience, suggesting products that would best fit the customer and explaining how they work, as well as providing make-overs to enhance the customer experience
- Meet sales requirements/goals through suggestive selling and up-selling
- Resolve product and service problems as they arise and escalate to management when necessary for customer satisfaction
- Beauty school training with Chanel, Dior and Estee Lauder on both fragrances and make-up application technique
- Macy’s Style Crew member since 2018, which includes posting Macy’s experiences and products on my personal social media leaving the hashtag #macysstylecrew
- Bloomingdale’s is a luxury department store owned by Macy’s Inc
Medical Records Consultant
Tobii Dynavox
Pittsburgh, PA
11.2013 - 11.2018
- Company Overview: Tobii Dynavox is a leading provider of assistive technology and communication solutions for individuals with disabilities
- Manage all aspects of medical billing including scanning and reviewing electronic medical records for accuracy of insurance data, medical coding as well as ensuring compliance with HIPAA regulations
- Access private insurance Medicare and Medicaid portals in order to obtain remittance information to provide to the Billing and Collections team
- Post payments and adjustments to patients account and across multiple platforms
- Great Plains, AdvancedMD and OMI Systems
- Perform other duties as assigned by management/HR including covering the front desk and providing administrative assistance
- Tobii Dynavox is a leading provider of assistive technology and communication solutions for individuals with disabilities
Education
The Temple Alumni Career Design Fellowship Program
11.2020
Bachelor of Arts in Communications -
Temple University
Philadelphia, PAFox School of Business, Ghana, West Africa
Skills
- Complaint Management
- Vendor Relations
- Report Writing
- Schedule Management
- Needs analysis
- Client Relationship Management
- Account Management
Timeline
Member Support
IBEX Global
02.2024
Account Manager
Discover Bank
05.2023 - 12.2023
Specialist I, Collections Affiliate
CardWorks Servicing
09.2022 - 05.2023
Account Solutions Specialist (Remote)
CVS Specialty Pharmacy
12.2020 - 08.2022
Retail Cosmetic Flex - Beauty Advisor
Bloomingdale’s – Macy’s Inc.
11.2013 - 04.2020
Medical Records Consultant
Tobii Dynavox
11.2013 - 11.2018
The Temple Alumni Career Design Fellowship Program
Bachelor of Arts in Communications -
Temple University
Fox School of Business, Ghana, West Africa