Jordan Delzer
Sioux Falls,SD
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed at GreatLIFE Suburban Lanes. Excelled in multi-tasking and effective communication, significantly enhancing member retention and guest satisfaction. Skilled in both team leadership and creating memorable customer experiences, demonstrating exceptional people skills and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Support
GreatLIFE Suburban Lanes
02.2016 - Current
- Provided exceptional member support by promptly addressing inquiries, concerns, or feedback received via email or phone calls.
- Trained and mentored staff on best practices for member support and engagement.
- Boosted membership retention by implementing effective communication strategies and providing personalized member support.
Server
Hy-Vee Market Grille
10.2015 - 09.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Banquet Setup
Ramada
02.2014 - 10.2015
- Enhanced guest satisfaction by providing exceptional banquet setup and service.
- Improved event efficiency by organizing and coordinating banquet setup, teardown, and equipment management.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SDAssociate of Applied Science - Marketing
Southeast Technical College
Sioux Falls, SD05-2025
Skills
- Customer service
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Written and oral communication skills
Certification
- CPR/AED Certification
Timeline
Member Support
GreatLIFE Suburban Lanes
02.2016 - Current
Server
Hy-Vee Market Grille
10.2015 - 09.2016
Banquet Setup
Ramada
02.2014 - 10.2015
High School Diploma -
Roosevelt High School
Associate of Applied Science - Marketing
Southeast Technical College