KATHRYN KEMPTON
Strongsville,OH
Summary
Skilled and reliable phlebotomist with 20 years of experience in fast-paced, high volume hospital settings as well as outpatient/family environments and skilled nursing/assisted living homes. Expert in quickly and accurately collecting specimens using a variety of venipuncture and capillary puncture techniques. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens. Exceptional bedside manner and adept in easing patients’ fears or anxieties. Dedicated and compassionate.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
LSS/MSS (Lab Support/Member Support)
Amazon One Medical
Avon, OH
09.2025 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted in managing patient inquiries, ensuring timely responses and satisfaction.
- Coordinated appointment scheduling, optimizing workflow for healthcare providers and patients.
- Implemented process improvements to enhance service efficiency and patient experience.
- Delivered exceptional service by consistently going above and beyond customer expectations.
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of specimens and ensured proper labeling for laboratory processing.
- Collaborated with healthcare team to streamline patient flow and minimize wait times during procedures.
- Monitored inventory levels of phlebotomy supplies, coordinating timely replenishment to ensure operational efficiency.
- Conducted routine equipment maintenance checks to ensure compliance with health regulations and standards.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
Lab Assistant
Premier Physicians Laboratory
Westlake, OH
01.2022 - 10.2023
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Prepared specimens for testing.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Order supplies and equipment, calibrating instruments and preventive maintenance.
- Maintained confidentiality of sensitive information pertaining to patient data.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Oversaw items in inventory and reordered before supplies diminished.
- Troubleshoot technical errors within the computer systems.
- Maintain a professional and efficient response in regards to communication with ordering physicians.
Phlebotomist/ Specimen Processing
Southeast General Hospital
Middleburgh Heights, OH
06.2020 - 05.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained infection control policy.
- Stock phlebotomy carts and storage closets with appropriate supplies.
- Respond to stat pages and follow through with lab requests.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Receive, log and distribute specimens to appropriate departments.
- Efficiency in the fast paced emergency room environment.
PHLEBOTOMIST
Cleveland Clinic Fairview Hospital Outreach Laboratory
Fairview Park, OH
01.2019 - 03.2020
- Traveled to Skilled nursing and assisted living facilities to obtain blood specimens and return to process lab work.
- Process 20 boxes worth of patient morning routine lab orders and deliver to appropriate departments.
- Sample and specimen collection.
- Patient privacy and confidentiality.
- Time management.
- Infection control.
- Detail-oriented.
PHLEBOTOMIST
St.Clair Hospital
Mt. Lebanon, PA
01.2012 - 06.2015
- Sample and specimen collection.
- Patient privacy and confidentiality.
- Time management.
- Infection control.
- Detail-oriented.
PHLEBOTOMIST (ANCS/ANC SERVICES OUTPATIENT)
UPMC Mercy Hospital
Pittsburgh, PA
06.2005 - 09.2009
- Validated and resolved collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and hazardous waste disposal procedures.
- Performed monthly inventory and maintained office and medical supply counts.
- Identified process improvements in the day-to-day functioning of the department.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Identified process improvements in the day-to-day functioning of the department.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Routinely cleaned patient charts and prepared them for lab submission.
- Performed monthly inventory and maintained office and medical supply counts.
- Performed EKG testing for pre-op workups.
PHLEBOTOMIST (ANCS/ANC SERVICES OUTPATIENT)
UPMC Mercy Hospital
Pittsburgh, PA
09.2004 - 09.2009
- Validated and resolved collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Accurately labeled vacutainer tubes with patient name, date and time of collection.
- Protected patients by following infection control, sharps disposal and hazardous waste disposal procedures.
- Performed monthly inventory and maintained office and medical supply counts.
- Identified process improvements in the day-to-day functioning of the department.
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
- Identified process improvements in the day-to-day functioning of the department.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Routinely cleaned patient charts and prepared them for lab submission.
- Performed monthly inventory and maintained office and medical supply counts.
- Performed EKG testing for pre-op workups.
Education
Phlebotomy Certification -
Community College of Allegheny County
Pittsburgh, PA01-2005
High School Diploma -
Brentwood High School
Pittsburgh, PA05.2001
Skills
- Laboratory techniques
- Specimen processing
- Lab equipment maintenance
- Lab inventory management
- Safe specimen handling
- Data logging
- Proficient in Phlebotomy
- Sample preparation
- File management
- Documentation requirements
- Customer service
- Attention to detail
Certification
- Certified Phlebotomist/Lab Assistant
Timeline
LSS/MSS (Lab Support/Member Support)
Amazon One Medical
09.2025 - Current
Lab Assistant
Premier Physicians Laboratory
01.2022 - 10.2023
Phlebotomist/ Specimen Processing
Southeast General Hospital
06.2020 - 05.2022
PHLEBOTOMIST
Cleveland Clinic Fairview Hospital Outreach Laboratory
01.2019 - 03.2020
PHLEBOTOMIST
St.Clair Hospital
01.2012 - 06.2015
PHLEBOTOMIST (ANCS/ANC SERVICES OUTPATIENT)
UPMC Mercy Hospital
06.2005 - 09.2009
PHLEBOTOMIST (ANCS/ANC SERVICES OUTPATIENT)
UPMC Mercy Hospital
09.2004 - 09.2009
High School Diploma -
Brentwood High School
Phlebotomy Certification -
Community College of Allegheny County