RAVEN JOHNSON
Houston
Summary
Accomplished Lab Support Specialist at One Medical, adept in patient enrollment and care coordination. Excel in high-volume outreach and collaboration with clinical teams, enhancing patient experiences. Proficient in EMR systems and delivering compassionate support, ensuring seamless care transitions.
Overview
3
3
years of professional experience
Work History
Lab Support Specialist II / Member Support Specialist, Commercial & Senior Health
One Medical
Sugar Land
10.2022 - Current
- Support senior and high-acuity patients with enrollment, scheduling, and care coordination needs, ensuring smooth navigation of One Medical services and programs.
- Handle high-volume inbound and outbound calls, emails, and chats, addressing urgent patient concerns, providing education, and connecting patients with clinical teams.
- Facilitate referrals, intake scheduling, and administrative follow-up for specialized care, ensuring timely program completion and compliance with internal workflows.
- Collaborate cross-functionally with Nurse Practitioners, Social Workers, and Care Teams to support patients through complex care transitions.
- Maintain accurate documentation in Chirp and 1Life, processing medical record requests, enrollment communications, and patient correspondence.
- Deliver compassionate, patient-centered support while proactively removing barriers to care for senior and commercial members.
Education
High School Diploma -
Ross Shaw Sterling High School
Houston, TX06.2011
Skills
- Patient Enrollment & Care Coordination
- High-Volume Call & Outreach Management
- Scheduling & Intake Support
- Senior Health & High-Risk Patient Support
- Administrative & Documentation Accuracy
- EMR
- Chirp
- 1Life
- Google Suite
- Mac iOS
- Insurance Verification & Referral Processing
- Strong Communication & Team Collaboration
- Laboratory techniques
- Medical terminology
- Lab information systems
- Care coordination
- Healthcare administration
- Patient education
- Team collaboration
- Patient care
- Sample labeling
Timeline
Lab Support Specialist II / Member Support Specialist, Commercial & Senior Health
One Medical
10.2022 - Current
High School Diploma -
Ross Shaw Sterling High School
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