Summary
Overview
Work History
Education
Skills
Timeline
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Raven Johnson

Houston,TX

Summary

Resourceful Lab Support Specialist skilled in laboratory equipment maintenance, sample preparation, and data analysis. Excel in time management, problem-solving, and teamwork for smooth lab operations and successful project outcomes.

Overview

5
5
years of professional experience

Work History

Lab Support Specialist II

One Medical
Sugar Land, TX
10.2022 - Current
  • Ensured compliance with laboratory regulations and standards while providing phlebotomy services for patients of all ages, performing specimen collection, processing, and labeling according to established protocols.
  • Conducted venipuncture and capillary puncture for blood specimen collection. Verified patient information and prepared blood samples for testing. Maintained cleanliness and organization of the phlebotomy station. Assisted in the training of new phlebotomy staff. Upheld strict safety and infection control procedures during specimen collection.

Healthcare Customer Service Representative

CareCentrix
Houston, TX
01.2021 - 09.2022
  • Determined patients' insurance coverage for specific healthcare services or treatments with speed and accuracy.
  • Quickly and accurately determine patients' insurance coverage for specific healthcare services or treatments. Submit claims to insurance companies electronically or via mail, ensuring all required information is included and accurately entered.
  • Advocated for timely resolution by proactively contacting insurance companies regarding unpaid or delayed claims and escalating issues when necessary.
  • Managed inbound calls for a diverse range of individuals including patients, healthcare providers, and insurance companies. Provided support for insurance eligibility verification, claims status updates, and billing inquiries.

Healthcare Customer Service Representative

Sutherland Global
Houston, TX
03.2020 - 12.2020
  • Efficiently handled numerous incoming calls from patients, healthcare providers, and pharmacies regarding prescription medications, refill requests, and medication-related inquiries.
  • Provided accurate and helpful medication information while addressing patient queries related to dosage, interactions, and side effects. Entered precise details into the system for hassle-free processing of phone-based prescription orders from both healthcare providers and patients.
  • Verified patients' prescription medication coverage by checking their insurance eligibility, including co-pays, deductibles, and prior authorizations. Offered suggestions regarding coverage options.

Education

High School Diploma -

Ross Shaw Sterling
Houston, TX
06-2011

Skills

  • Claims Processing
  • Medical terminology knowledge
  • Insurance Verification
  • HIPAA Compliance
  • Multitasking and Organization
  • Patient Education
  • Quality Assurance
  • Problem-Solving
  • Customer Service
  • Scheduling Diagnostic Procedures
  • Strong interpersonal skills
  • Venipuncture
  • Blood collection
  • Paperwork Processing
  • Data Entry
  • Specimen Preparation
  • Patient support

Timeline

Lab Support Specialist II

One Medical
10.2022 - Current

Healthcare Customer Service Representative

CareCentrix
01.2021 - 09.2022

Healthcare Customer Service Representative

Sutherland Global
03.2020 - 12.2020

High School Diploma -

Ross Shaw Sterling

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Raven Johnson