Jada Blair
Houston,TX
Summary
Highly skilled Senior Customer Service Representative with background in fast-paced, customer-focused environments. Extensive experience resolving complex customer inquiries, improving customer satisfaction levels, and driving overall operational improvements. Strengths include strong communication skills, conflict resolution abilities, and leadership qualities that foster team synergy. Proven capacity to influence positive changes within previous roles through innovative problem-solving techniques.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
Mission Movers
Coral Springs, Florida
07.2020 - 02.2025
- Company Overview: Remote, Fort Lauderdale, FL
- Listened to the questions and concerns of customers in order to provide answers or responses
- Increased customer loyalty by providing outstanding service in response to questions, complaints, and Type issues
- Use standard equipment and computer programs
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Suggested process improvements to increase efficiency of service delivery systems.
- Managed multiple tasks simultaneously while meeting tight deadlines.
CAREGIVER
HomeWell Care Services
Houston, Texas
10.2022 - 09.2023
- Company Overview: Houston, Texas
- Made appointments for client's and accompanied them to them
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Changed dressings, bandages, and binders to maintain proper healing and sanitary
- Helped residents prepare for activities and social events
- Assisted client's with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Reported concerns to nurse supervisor to promote optimal care.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
ORDER SELECTOR
Unifi
Denver, Colorado
01.2019 - 07.2020
- Used handheld scanners to key in data for packages.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Limited damage to products and orders by using care when choosing items.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Operated forklift and pallet jack to transport heavy loads.
CARGO OFFICE AGENT
ABM Aviation
Denver, Colorado
10.2017 - 01.2019
- Work closely with customs to ensure that incoming cargo is released properly
- Collaborated with Type customers to determine their needs and deliver Type service
- Im in charge of airline and customs paperwork
- Verify and keep records on import and export cargo, as well as follow all safety and quality regulations
- Had an excellent attendance record and was always on time for work
- Provided customer service in accordance with company policies and procedures.
- Conducted inventories and updated database to reflect accurate cargo information.
- Ensured accurate data entry into computer systems related to cargo tracking information.
- Verified proper documentation for shipments including bills of lading, manifests, customs documents and other required paperwork.
- Coordinated the movement of goods between terminals and ensured efficient delivery of cargo items.
- Used scanners to track parcel information, condition or receipt.
- Assisted customers with cargo handling, loading, and unloading activities.
- Checked import and export documentation to determine cargo contents.
- Directed cargo loading to monitor even distribution of weight.
- Maintained detailed records of shipments including weight, volume, cost, insurance coverage .
- Inspected cargo to ensure compliance with safety regulations prior to loading or unloading.
ASSOCIATE
Sam's Club
Aroura, Colorado
08.2016 - 10.2017
- Answered customer inquiries regarding product features, pricing, and availability.
- Built relationships with customers by providing friendly customer service.
- Handled returns and exchanges according to company policies.
- Greeted customers to determine wants or needs.
- Performed cash register functions accurately and efficiently.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Processed payments using point-of-sale systems.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
ASSOCIATE
Ross Dress for Less
Denham Springs, Louisiana
07.2015 - 08.2016
- Helping customers find what they need
- Answered customer inquiries regarding product features, pricing, and availability.
- Handled returns and exchanges according to company policies.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Helped customers locate items within the store using the inventory system.
Education
High School Diploma -
Denham Springs High School
Denham Springs, LA05-2016
Skills
- POS systems expert
- Order fulfillment
- Sales expertise
- Microsoft Office Suite
- Payment processing
- Client Relationship Management
- Sales Strategy
- Negotiation
- Communication
- Team Leadership
- Customer service
- Conflict resolution
- Data entry
- Scheduling appointments
- Customer support
- Time management
- Problem solving
- Attention to detail
- Sales techniques
- Relationship building
- Verbal and written communication
Timeline
CAREGIVER
HomeWell Care Services
10.2022 - 09.2023
Senior Customer Service Representative
Mission Movers
07.2020 - 02.2025
ORDER SELECTOR
Unifi
01.2019 - 07.2020
CARGO OFFICE AGENT
ABM Aviation
10.2017 - 01.2019
ASSOCIATE
Sam's Club
08.2016 - 10.2017
ASSOCIATE
Ross Dress for Less
07.2015 - 08.2016
High School Diploma -
Denham Springs High School