Katlyn Preston
Somerville
Summary
Accomplished Customer Service Representative and Sales Floor Associate with a proven track record at 7-Eleven and other retailers. Excelled in conflict resolution and active listening, enhancing customer satisfaction and retention. Demonstrated expertise in POS systems and effective upselling techniques, significantly contributing to sales growth. Recognized for outstanding performance and cash handling accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
7-Eleven
02.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained a clean and orderly store by mopping floors, emptying trash cans and wiping down surfaces.
Sales Floor Associate
Savers Value Village
09.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to achieve sales targets and improve store performance.
- Stocked merchandise, clearly labeling items, and arranging according to size.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Family Dollar
10.2020 - 03.2021
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Provided a friendly and inviting atmosphere for all customers.
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Handled cash transactions accurately, ensuring proper change was given, and maintaining balanced registers at the end of each shift.
- Returned misplaced items to their designated locations, and maintained organized shelves with properly aligned products.
- Promoted monthly deals to boost additional sales.
- Completed routines necessary for start and end of business day, including opening and closing registers, taking out trash, cleaning floors, and wiping down surfaces.
Sales Floor Associate Cashier
Goodwill Industries Of Houston
10.2018 - 04.2020
- Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Learned duties for various positions and provided backup at key times.
- Increased sales by rotating outdated items for new merchandise
Education
High School Diploma -
Snook High School
Snook, TX05-2017
Skills
- Active listening
- Critical thinking
- Time management
- Conflict resolution
- Reading comprehension
- Product knowledge
- Effective upselling techniques
- Stock management
- POS systems expert
- Cash handling
- POS systems expert
- Cash handling
Certification
- TABC Certification
- ServSafe Food Handler's Certification
Timeline
Customer Service Representative
7-Eleven
02.2023 - 08.2024
Sales Floor Associate
Savers Value Village
09.2021 - 07.2022
Customer Service Representative
Family Dollar
10.2020 - 03.2021
Sales Floor Associate Cashier
Goodwill Industries Of Houston
10.2018 - 04.2020
- TABC Certification
- ServSafe Food Handler's Certification
High School Diploma -
Snook High School
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