Jada Brown
Columbia,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. I deliver a smile on every call and help ease stressful events that the customer is experiencing.
Overview
5
5
years of professional experience
Work History
Lead Dispatcher
Cool Care Heating, Air, Plumbing, & Refrigeration
2021.12 - Current
- Communicated with technicians and personnel to coordinate timely delivery of goods and materials.
- Used a dispatch system to build work orders to electronically dispatch the technician's daily work assignments.
- Happy called customers to find see if they were satisfied with the service they had received.
- Order service parts and manage the follow-up system to get the repairs scheduled.
- Won Best Customer Service Award for the 2022
- Debrief techs after every service call to make sure all work is completed.
- Schedule and map calls based on tech experience level and the area where the project is located.
- Completes customer maintenance contract renewals.
- Recorded and secured archives of customer requests, services performed, and other dispatch information to maintain accurate records and appropriate filing systems.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Shift Supervisor
Popeye's Restaurants
2018.12 - 2023.12
- Built relationships with customers and managed accounts to drive revenue and profit.
- Directed food preparation and cooking activities to meet health and safety standards.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Education
No Degree - Social Work
Midlands Technical College
West Columbia, SC05.2026
High School Diploma -
Richland Northeast High School
Columbia, SC05.2021
Skills
- Materials Ordering
- Communication Management
- Repair Planning
- Calendar and Scheduling Software
- Work Order Management
- Microsoft Office
- Critical Thinking
- Prioritizing calls
- Route Planning
- Creative Thinking
- Effective Communications
- Customer Service
Accomplishments
- Awarded Best Customer Service for 2022
- Future Leaders of America Program 2018-2021
- Graduated with honors and was in in the top 12%
- Student government 2017-2021
- Award Young & Gifted by the Columbia Urban League 2020
- Member of the AVID program 2018-2021
Timeline
Lead Dispatcher
Cool Care Heating, Air, Plumbing, & Refrigeration
2021.12 - Current
Shift Supervisor
Popeye's Restaurants
2018.12 - 2023.12
No Degree - Social Work
Midlands Technical College
High School Diploma -
Richland Northeast High School
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