Summary
Overview
Work History
Education
Skills
Timeline
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Jada Brown

The Colony,TX

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Support Specialist

Caliber Collision
Lewisville, TX
04.2022 - Current
  • Collaborated with external vendors to address complex customer problems.
  • Analyzed complaints to detect and rectify systemic problems.
  • Assessed call volume statistics to determine peak hours and plan workforce adjustments accordingly.
  • Coordinated towing services for customer requests.
  • Attended team meetings to brainstorm ways to enhance customer satisfaction.

Driver

Amazon
Lewisville, TX
10.2021 - 03.2022
  • Inspected loads to guarantee proper cargo arrangement.
  • Achieved accurate, on-time service ensuring superior quality.
  • Kept constant assessment of road conditions for necessary adjustments based on weather or traffic delays.
  • Handled crises swiftly and competently.

Education

High School Diploma -

The Colony High School
The Colony
06-2016

Skills

  • Problem solving
  • Organizational skills
  • Adaptability
  • Attention to detail
  • Client relations
  • Multitasking Abilities
  • Cross-departmental communication

Timeline

Customer Support Specialist

Caliber Collision
04.2022 - Current

Driver

Amazon
10.2021 - 03.2022

High School Diploma -

The Colony High School

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