Jenitza Rodriguez
Summary
Dedicated Customer Service Representative with nine years of experience in customer support and bilingual communication. Skilled in troubleshooting, data entry, and client relationship management, delivering efficient resolutions to inquiries. Committed to enhancing customer satisfaction and operational performance in a new role.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
DirectMeds
05.2026 - Current
- Deliver exceptional patient support through phone and email while maintaining high patient satisfaction.
- Manage patient outreach regarding medications, billing, shipping, account updates, and treatment plans.
- Collaborate with Clinical, Shipping, and Patient Success teams to resolve complex patient concerns.
- Review physician-provided instructions with patients and guide them through their prescribed treatment plans.
- Escalate clinical and operational issues while ensuring timely follow-up and resolution.
- Maintain detailed documentation of patient interactions while ensuring HIPAA compliance.
Customer Support Specialist
Rupa Health Inc
04.2022 - 05.2026
- Resolved complex customer issues involving orders, accounts, and platform access.
- Fostered positive client relationships through compassionate, solution-focused support.
- Coordinated Asana tickets for practitioner outreach and ensured timely follow-up to support customer needs.
- Maintained accurate client records and optimized order processing.
- Proactively mitigated workflow issues to maintain operational efficiency.
- Resolved team blockages through strategic escalation support.
- Facilitated onboarding for new team members by answering questions and providing process guidance to enhance team integration.
- Coached peers and shared best practices to elevate team performance and enhance customer support experience.
Customer Service Representative
GSC
Chesterfield
10.2020 - 04.2022
- Streamlined maintenance requests, ensuring compliance and improving customer satisfaction.
- Maintained and updated resident service database to improve accuracy of resident requests
- Organized service area to streamline workflow and reduce delays
- Reorganized service area for optimal functionality, significantly boosting productivity.
- Monitored parts and inventory levels to support seamless operations
- Managed maintenance requests in line with environmental, OSHA regulations, and company policies
Operations Representative
SafeStreetsUSA
Ashland
04.2018 - 10.2020
- Managed inbound and outbound sales calls, ensuring clear communication with colleagues and customers to resolve inquiries
- Prioritized calls based on urgency and importance, optimizing response times
- Provided routing and field support for daily installations, improving operational efficiency
- Trained new hires, enhancing team integration and knowledge transfer
- Implemented secure database management systems for customer records, enhancing data integrity
Leasing Agent
Landmark
Richmond
08.2017 - 04.2018
- Managed high volume of outbound calls, securing tenant interest through persuasive communication
- Innovatively posted ads on Craigslist to attract potential tenants
- Scheduled appointments, demonstrating a collaborative and detail-focused approach
- Answered customer inquiries with enthusiasm and analytical thinking
- Assisted with leasing operations at the office, supporting team efforts to attract tenants., enhancing customer satisfaction
House Cleaner
Molly Maid
Montpelier
11.2017 - 03.2018
- Achieved high customer praise for meticulous cleaning and efficient service delivery at Molly Maid.
- Elevated client satisfaction through meticulous attention to detail
- Mastered detail-oriented cleaning techniques, leaving no spot unchecked, enhancing living spaces.
- Managed comprehensive residential cleaning tasks, including mopping, vacuuming, and dusting
- Followed strict sanitization protocols, ensuring safe environments for clients
- Applied innovative cleaning techniques, improving task efficiency
Housekeeper
Great Eastern Resort
Harrisonburg
08.2015 - 11.2017
- Implemented innovative cleaning techniques, resulting in improved cleanliness and guest comfort
- Pioneered eco-friendly cleaning initiatives, increasing guest satisfaction and promoting sustainability
- Maintained high sanitation standards across various areas
- Ensured compliance with hygiene standards, maintaining a safe environment for guests and staff
- Managed hotel housekeeping duties with precision and efficiency
Brand Representative
Hollister Co
Harrisonburg
11.2016 - 09.2017
- Exceeded sales targets through effective customer engagement and product knowledge.
- Helped customers identify and select desired products in locating desired items and sizes
- Collaborated with staff to create an inviting store presentation, fostering a welcoming shopping environment
- Maintained store appearance through effective folding and organizing of clothes, contributing to a positive shopping atmosphere
- Processed cash payments efficiently to ensure smooth transactions transactions with a focus on accuracy and efficiency to enhance customer experience
Education
Blue Ridge Community College
Weyers Cave, VA10-2017
Skills
- Client Relationship Management
- Customer Issue Resolution
- Troubleshooting
- Data Entry
- Problem Solving
- Cross-functional teamwork
- Team Collaboration
- Time management
- Conflict resolution
- Problem solving
Languages
Spanish
Timeline
Customer Support Specialist
DirectMeds
05.2026 - Current
Customer Support Specialist
Rupa Health Inc
04.2022 - 05.2026
Customer Service Representative
GSC
10.2020 - 04.2022
Operations Representative
SafeStreetsUSA
04.2018 - 10.2020
House Cleaner
Molly Maid
11.2017 - 03.2018
Leasing Agent
Landmark
08.2017 - 04.2018
Brand Representative
Hollister Co
11.2016 - 09.2017
Housekeeper
Great Eastern Resort
08.2015 - 11.2017
Blue Ridge Community College