Summary
Overview
Work History
Education
Skills
Timeline
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Jada Burse

Crowley,TX

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Maximus Health Center
01.2021 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed high call volumes (60+ per day) while maintaining a 90%+ first-call resolution rate.
  • Reduced customer wait times by 25% through strategic call handling and multitasking.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Provided personalized support, earning consistent positive feedback from customers.

Customer Service Representative

SaviLinx
08.2019 - 12.2020
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Navigated multiple systems simultaneously to provide fast and accurate information to customers.Improved response times, reducing average call resolution time by 30%.
  • Maintained professionalism and empathy while managing escalations, leading to a 20% decrease in customer complaints.

Education

Bachelor of Arts - Mass Communication

Arizona State University (2016-2020)
Tempe, AZ
05-2020

Skills

  • Customer support expertise
  • Attentive communication
  • Strategic reasoning
  • Effective customer issue resolution
  • Conflict Resolution & De-escalation
  • Multitasking & Time Management
  • CRM & Call Center Software (Zendesk)
  • Team Collaboration/ Training
  • Public Speaking & Communication

Timeline

Customer Service Representative

Maximus Health Center
01.2021 - 04.2023

Customer Service Representative

SaviLinx
08.2019 - 12.2020

Bachelor of Arts - Mass Communication

Arizona State University (2016-2020)

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Jada Burse