Jada Campbell
Liberty Hill
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Account Manager
Brad Morgan Statefarm
Liberty Hill
08.2024 - 08.2025
- Managed client relationships through effective communication and responsiveness.
- Assisted clients in understanding insurance products and coverage options.
- Processed policy changes and renewals with attention to detail.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Provided training and guidance to new Account Managers.
- Maintained accurate records of all customer interactions in the CRM system.
- Renewed existing accounts by building relationships with clients.
- De-escalated customer interactions by providing alternative solutions to issues.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
Customer Experience Coordinator
Marshalls
Cedar Park
06.2024 - 08.2024
- Assisted in creating engaging customer service training materials.
- Coordinated feedback collection from customers to improve service quality.
- Managed scheduling for customer support representatives efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Investigated issues with orders and coordinated delivery logistics.
- Drafted targeted email campaigns designed to increase brand awareness and loyalty among customers.
Front End Team Lead
Walmart
Cedar Park
04.2024 - 06.2024
- Led front-end team in delivering exceptional customer service experiences.
- Coordinated daily scheduling and task assignments for team members.
- Trained new employees on company policies and front-end operations.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Crew Manager
McDonald's
Liberty Hill
01.2022 - 05.2024
- Supervised daily operations and ensured adherence to company standards.
- Trained and mentored new crew members on service protocols.
- Coordinated team schedules to optimize staff coverage during peak hours.
- Enhanced customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization in dining and kitchen areas.
- Supervised and trained crew members on safety protocols, customer service standards, and job duties.
- Oversaw the daily operations of the restaurant, including food preparation, customer service, and cleanliness standards.
- Resolved conflicts between staff in a timely manner while maintaining professionalism.
Education
Associate of Applied Science - Criminal Justice
Austin Community College
Austin, TX 06.2024 - 09.2025
Liberty Hill High School
Liberty Hill, TXSkills
- Client relationship management
- Customer service
- Team leadership
- Conflict resolution
- Attention to detail
- Office management
- Microsoft office
- Legal terminology
- Client relations
- Fast learner
- Customer relationship management
- Writing and editing
- Exceptional telephone etiquette
- Relationship management
- Problem solving
- Customer rapport
- Account servicing skills
- Policy analysis
- Strong negotiation
- Licensed insurance agent
- Excellent communication
- Property and casualty insurance
Certification
- Property & Casualty License
- First Aid Certification
- CPR
- Driver’s License
Timeline
Account Manager
Brad Morgan Statefarm
08.2024 - 08.2025
Customer Experience Coordinator
Marshalls
06.2024 - 08.2024
Associate of Applied Science - Criminal Justice
Austin Community College
06.2024 - 09.2025
Front End Team Lead
Walmart
04.2024 - 06.2024
Crew Manager
McDonald's
01.2022 - 05.2024
Liberty Hill High School