Jada Chevalier
Summary
Meticulous Front Door Supervisor with a 7 year background in the hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service . Flexible and excels under pressure.
Overview
8
8
years of professional experience
Work History
Supervisor
Morton's The Steakhouse
Manhattan, NY
03.2023 - Current
- I took on a multifaceted role in the Food & Beverage industry. I increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- I diligently observed and evaluated both workers and work procedures, ensuring the highest quality standards and service were being met under my supervision.
- Achieved results by working with staff to meet established targets in sales for LSC by 20%.
- Accomplished the implementation of a streamlined reservation system, resulting in a 15% increase in overall guest satisfaction and a 10% reduction in seating wait times at Morton's The Steakhouse.
Hostess
Morton's The Steakhouse
Manhattan, NY
10.2022 - 02.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Concierge
The Four Seasons Fort Lauderdale Beach
Fort Lauderdale, FL
06.2022 - 08.2022
- Managed all beach concierge services from the main desk, including special guest requests and the scheduling of personalized services and equipment.
- Streamlined communication between beach and pool departments, ensuring efficient service requests to guests.
- I was a resourceful problem solver. I resolved guest inquiries and concerns promptly, demonstrating resourcefulness and maintaining a positive attitude, resulting in consistently high guest satisfaction scores.
Pool Concierge
The Ritz-Carlton Bal Harbor
Bal Harbor, FL
12.2020 - 01.2022
- Maintained a professional and welcoming presence, ensuring guests felt attended to and had all their needs met, contributing to high guest satisfaction levels.
- Received consistent positive feedback in guest surveys, with a 95% satisfaction rate for poolside services during the peak summer season.
- Achieved a 30% increase in cabana reservations through strategic promotion and personalized guest engagement.
Cashier
Boucher Brothers
Miami Beach, FL
07.2016 - 07.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Attained the 'Top Sales Performer' recognition twice, showcasing exceptional sales acumen and consistently surpassing revenue targets.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Surpassed ambitious EBITDA sales and margined goals by 15%.
- Utilized persuasive sales techniques to convert leads into sales.
Education
Bachelor of Science - Psychology
The City College of New York
06.2022
Skills
- Effective Communication
- Guest Engagement
- Dining Room Management
- Strategic Planning
- Cash Register Operation
- Call Management
- Can-Do Attitude
- Multitasking Abilities
- Computer Proficiency
Timeline
Supervisor
Morton's The Steakhouse
03.2023 - Current
Hostess
Morton's The Steakhouse
10.2022 - 02.2023
Concierge
The Four Seasons Fort Lauderdale Beach
06.2022 - 08.2022
Pool Concierge
The Ritz-Carlton Bal Harbor
12.2020 - 01.2022
Cashier
Boucher Brothers
07.2016 - 07.2020
Bachelor of Science - Psychology
The City College of New York