JADA CONLEY
Sun City,AZ
Summary
Dedicated professional with strong customer service skills and experience in fast-paced environments. Effective communicator and collaborator, skilled in problem-solving. Holds a Bachelor’s degree in Psychology and a minor in Sociology from Arizona State University, graduated May 2026. Eager to support team success while pursuing professional growth.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Registered Behavior Technician
Soar Autism
Peoria, AZ
03.2026 - Current
- Conducted behavior assessments to identify triggers and develop intervention strategies.
- Implemented individualized treatment plans for clients with autism spectrum disorders.
- Collaborated with therapists to enhance communication and social skills in clients.
- Tracked data and monitored progress of student's goals and objectives.
Bakery Associate
Albertsons
Peoria, AZ
05.2025 - 03.2026
- Assisted customers with bakery orders, product selection, and special requests to enhance overall shopping experience.
- Handled customer transactions accurately to ensure smooth checkout process.
- Supported team operations by providing efficient, friendly customer service during peak hours.
- Package, label, and stock bakery items while maintaining food safety standards.
- Keep work area clean, organized, and fully stocked during high-volume shifts.
Insurance Specialist
USAA
07.2024 - 09.2024
- Provided exceptional customer service by addressing client insurance inquiries and ensuring clarity.
- Enhanced customer satisfaction by facilitating clear communication and effective problem-solving strategies.
- Collaborated with departments to efficiently resolve customer issues, enhancing overall service experience.
- Maintained confidentiality of client information and records.
Shift Manager
Angie’s Lobster
01.2023 - 11.2023
- Supervised employees and coordinated daily operations in fast-paced environment to ensure smooth functioning.
- Managed scheduling, breaks, and workflow to maintain productivity.
- Managed scheduling, breaks, and workflow to optimize team productivity.
- Trained and mentored new team members.
- Maintained quality and cleanliness standards to enhance customer satisfaction.
Customer Service Representative
Party City
08.2022 - 01.2023
- Addressed customer concerns promptly while fostering a welcoming environment.
- Guided customers in product selection and purchases to enhance satisfaction.
- Managed register and processed cash transactions accurately to ensure smooth operations.
Education
Bachelor of Science - Psychology | Minor: Sociology
Arizona State University
Glendale, AZ 08.2023 - 05.2026
High School Diploma -
Mountain Ridge High School
Peoria, AZSkills
- Behavioral analysis
- Client support
- Problem Solving
- Conflict Resolution
- Communication & Active Listening
- Team Collaboration
- Time management
- Dependability
- Fast-Paced Work Environments
- Data tracking
Timeline
Registered Behavior Technician
Soar Autism
03.2026 - Current
Bakery Associate
Albertsons
05.2025 - 03.2026
Insurance Specialist
USAA
07.2024 - 09.2024
Bachelor of Science - Psychology | Minor: Sociology
Arizona State University
08.2023 - 05.2026
Shift Manager
Angie’s Lobster
01.2023 - 11.2023
Customer Service Representative
Party City
08.2022 - 01.2023
High School Diploma -
Mountain Ridge High School