Jada Cousins
Glen Allen,VA
Summary
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. Empathetic candidate experienced in safely transporting patients to and from locations. Patient-oriented and helpful professional adept at handling stressful situations. Works in full compliance with industry safety and sanitation regulations.
Overview
3
3
years of professional experience
Work History
Patient Transporter
VCU Health
Richmond, VA
12.2023 - Current
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Collaborated with nursing staff to prioritize urgent patient transports and streamline hospital workflow.
- Completed detailed patient transport logs, ensuring accurate documentation for hospital records.
- Assisted in the transfer of critically ill patients within the hospital, demonstrating exceptional attention to detail and medical protocol adherence.
Fulfillment Specialist
Target
Mechanicsville, VA
10.2022 - 03.2023
- Improved order accuracy by diligently verifying product information and quantities before packaging.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
- Streamlined fulfillment processes for increased efficiency using warehouse management software.
- Maintained a safe and organized warehouse environment, adhering to safety protocols and guidelines.
Customer Service Supervisor
Truist Bank
Richmond, VA
06.2022 - 10.2022
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Cashier
Crate & Barrel Furniture
Short Pump, VA
12.2021 - 05.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier Team Lead
Walmart
Short Pump, VA
05.2021 - 01.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
No Degree - Nursing
J Sargeant Reynolds Community College
Richmond, VA05.2025
High School Diploma -
Varina High School
Richmond, VA06.2021
Skills
- Patient Safety
- Regulatory Compliance
- Scheduling Coordination
- Customer Service
Languages
Spanish
Limited Working
Timeline
Patient Transporter
VCU Health
12.2023 - Current
Fulfillment Specialist
Target
10.2022 - 03.2023
Customer Service Supervisor
Truist Bank
06.2022 - 10.2022
Cashier
Crate & Barrel Furniture
12.2021 - 05.2022
Cashier Team Lead
Walmart
05.2021 - 01.2022
No Degree - Nursing
J Sargeant Reynolds Community College
High School Diploma -
Varina High School