Jada Cross
Washington,DC
Summary
Driven by a results-focused approach, I leveraged my leadership and time management skills at &pizza to mentor new hires, significantly enhancing staff productivity and retention. My experience spans from customer service excellence at MOD Pizza to implementing effective marketing strategies at Vector Marketing Company, showcasing a blend of hard and soft skills critical for driving organizational success.
Overview
3
3
years of professional experience
Work History
Certified Trainer
&pizza
1250 U Street Nw
09.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Monitored participant workflow and behaviors throughout training process.
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Developed positive customer relationships through friendly greeting and excellent service.
- Worked hard to learn required tasks quickly to maximize performance.
- Built and maintained working relationships with peers and upper management.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Upheld high standards of productivity and quality in operations.
Sales Associate
Vector Marketing Company
1200 18th St NW #975, Washington, DC 20036
06.2024 - 08.2024
- Supported content marketing strategists' pipelines and actions.
- Prepared and implemented marketing plans to support growth.
- Utilized effective marketing techniques to increase brand recognition.
Team Member
MOD Pizza
8399 Leesburg Pike Vienna, VA 22182 United States
01.2022 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions. always put the customer first.
- Followed production orders and company standards to exceed quality scores on consistent basis.
Education
High School Diploma -
Frank W Ballon High School
3401 Fourth St SE Washington, DC 20032 United Stat06.2022
Skills
Time management, Upselling,
Supervising experience, Guest services,
Shift management, Host/hostess experience, POS, Food preparation, Cash register, Food service, Restaurant experience, Upselling, Surveillance, Restaurant experience, Cash handling, Organizational skills, Food handling, Customer service, Hospitality, Serving, Leadership
Timeline
Sales Associate
Vector Marketing Company
06.2024 - 08.2024
Certified Trainer
&pizza
09.2022 - Current
Team Member
MOD Pizza
01.2022 - 09.2022
High School Diploma -
Frank W Ballon High School