Jada Davis
Phoenix,Az
Summary
Knowledgeable and dedicated customer service professional with extensive experience in a work place. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Sales Associate
Hertz
Phoenix, AZ
11.2021 - 07.2022
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals, and finalized contracts.
- Implemented marketing strategies and techniques, increasing revenue by 10% and customer satisfaction ranging from 80-90%.
Caregiver Nursing Assistant CNA
FHL Group Home
Phoenix, AZ
09.2021 - 01.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for around 3-4 residents in living facilities and delivered high-quality support to meet needs.
- Supported ambulation and physical therapy need by conducting planned exercise routines.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Customer Service Sales Associate
Walgreens
Tucson, AZ
06.2020 - 09.2021
- Assist customers in a variety of departments, including photo development, grocery, pharmacy, and health and beauty sections
- Operate cash registers, stock shelves, and perform cleaning duties while at work.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Recreation Leader
City Of Tucson, KIDCO
Tucson, AZ
06.2018 - 08.2021
- Organize planning, leading, and implementing core and non-core programs and experiences for children in small groups or one-on-one settings
- Also responsible for general safety and development, growth, and skill achievement of participants in his/her group
- Developed positive and productive relationships with kids, parents, and staff.
- Engaged participants in recreational activities and team-building exercises.
- Scheduled events in recreation facilities and monitored facility conditions.
Cashier
Steak N’ Shake
08.2017 - 06.2018
- Arbitrated, received, delivered, and prepared customer orders, cleaned and maintained the soda machines, ensured customer satisfaction, resolving customer complaints, addressing any questions or comments that customers may have, and kept the restaurant front area clean and well-stocked
- I got plenty of experience with customer service working at Steak N’ Shake.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2023
High School Diploma -
Tucson High Magnet School
Tucson, AZ05.2019
Skills
- Sales Generation
- Verbal and Written Communication
- Product Recommendations
- Cash Handling
- Upselling Techniques
- Customer and Service-Oriented
- Teamwork and Collaboration
- Scheduling Events and Programs
Certification
- DCA - Direct Care Aide
- CPR Certified
Timeline
Customer Service Sales Associate
Hertz
11.2021 - 07.2022
Caregiver Nursing Assistant CNA
FHL Group Home
09.2021 - 01.2022
Customer Service Sales Associate
Walgreens
06.2020 - 09.2021
Recreation Leader
City Of Tucson, KIDCO
06.2018 - 08.2021
Cashier
Steak N’ Shake
08.2017 - 06.2018
Bachelor of Arts - Psychology
Arizona State University
High School Diploma -
Tucson High Magnet School
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