Jada Goodwin
Lithonia,GA
Summary
Skilled dental assistant with the experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting, and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Reliable Dental Assistant with 2 years of experience efficiently handling administrative tasks and assisting chairside with dental procedures. Expert in assisting with multiple table procedures, setting up exam rooms, taking dental radiographs,and preparing materials for impressions or restorations. Team-focused with a commitment to providing exceptional care to all patients.
Overview
4
4
years of professional experience
Work History
Dental Assistant
FAMILY AND CHILDREN DENTISTRY
2022.04 - Current
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Customer Service Representative
Home Depot
2021.02 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Manager
City Gear Outlet
2020.01 - 2022.02
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate of Science - Dental Hygiene
Albany State University
Albany, GA12.2026
Associate of Science - Dental Assisting
UEI College
Morrow, GA05.2022
High School Diploma -
Columbia High School
Decatur, GA05.2020
Skills
- Inventory Management
- Patient Counseling
- Procedure Support
- Dental Office Administration
- First Aid Training
- Oral Surgery
- Dental Records
- OSHA Regulations Knowledge
- Data Confidentiality Measures
- X-Ray Processing
- Dental Impression Specialist
- Patient Care Coordination
Timeline
Dental Assistant
FAMILY AND CHILDREN DENTISTRY
2022.04 - Current
Customer Service Representative
Home Depot
2021.02 - Current
Sales Manager
City Gear Outlet
2020.01 - 2022.02
Associate of Science - Dental Hygiene
Albany State University
Associate of Science - Dental Assisting
UEI College
High School Diploma -
Columbia High School
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