Jada Hicks

• Responsible for making outbound calls with the expectation of completing a sale ( taking inbound calls also ) completing surveys

• Research and resolve issues, within the scope of responsibility

• Obtain, enter, and verify customer information in designated systems

• Document customer notes with clear, concise explanations in a timely, and accurate manner

• Made 50 cold calls per day resulting in client base growth by 45%.
• Increased sales revenue through strategic cold calling and lead generation activities.

• Fast paced environment responding to incoming calls
• Responsible for learning procedural, policy and system enhancements and adapting to changes
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

• Investigated and resolved account issues by offering applicable options to customers
• Supported tellers by processing transactions involving money orders, cashiers checks and payments
• Maintained friendly and professional customer interactions
• Executed wire transfers, stop payments and account transfers
• Handled various accounting transactions
• Established rapport with new clients to increase satisfaction and loyalty
• Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
• Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
• Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.

• Completed late check-ins and directed guests to rooms and facilities
• Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction
• Welcomed each new arrival pleasantly and confirmed reservations and identification
• Collaborated with team members to handle guest requirements from check-in through check-out
• Collected room deposits, fees and payments