Jada Hornes
Houston
Summary
Enthusiastic and driven individual with a strong work ethic and resilient mindset. Passionate about achieving results, consistently exceeding expectations and delivering exceptional outcomes. Brings energy and positivity to any team, with determination and perseverance to overcome challenges and achieve success. Proven track record of hard work instills confidence in ability to make a significant impact, drive results, and inspire a positive work environment in any professional setting.
Overview
8
8
years of professional experience
Work History
Security Officer
Securitas Security Services
Little Rock, AR
02.2025 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored CCTV, Surveillance cameras
Customer Operations
Teleperformance
Killeen, TX
08.2020 - 06.2024
- Respond to customer inquiries via phone, email, and chat
- Resolution of high-priority customer complaints
- Providing ongoing technical assistance
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Tracked and recorded financial transactions to assist in audits
- Processed payments and refunds while maintaining financial accuracy
Instrument Technician
UAMS Medical Center
Little Rock, AR
01.2018 - 08.2020
- Database administration
- Transportation of medical instruments from operating room to sterile processing
- Preparing sketches for information and control systems
- Reading and interpreting meters, gauges, and charts
- Interpreted equipment manuals and schematics to determine corrective actions for repairs, calibrations, and installations.
P3 Teacher
Child Care Network
01.2017 - 01.2018
- Implementing lesson plans and safety procedures
- Parent/Teacher correspondence
- Educational institutions and online classroom management
Education
High School -
Sylvan Hills High School
Little Rock, AR05-2017
Skills
- Skilled in Microsoft Office applications
- Understanding of operating system functionalities
- Effective communication skills
- Effective written communication
- Analytical problem-solving
- Effective leadership
- Adjusts strategies to meet new challenges
- High-accuracy multi-tasking skills
- Inventory Control
- Crisis Management
- Friendly, positive attitude
- Sales proficiency
- Client confidentiality
Timeline
Security Officer
Securitas Security Services
02.2025 - Current
Customer Operations
Teleperformance
08.2020 - 06.2024
Instrument Technician
UAMS Medical Center
01.2018 - 08.2020
P3 Teacher
Child Care Network
01.2017 - 01.2018
High School -
Sylvan Hills High School