Donntia D. Evans
Katy,TX
Summary
Results-driven security professional with extensive experience at Orleans Parish Sheriff Office, specializing in electronic surveillance and customer service enhancement. Proven track record of implementing effective security operations and mastering metal detector operations, leading to increased customer satisfaction. Notable achievements include streamlining visitor tracking processes, which contributed to a safer and more efficient environment. Committed to leveraging skills to further enhance safety and service excellence in future roles.
Overview
6
6
years of professional experience
Work History
Security Officer
Orleans Parish Sheriff Office
New Orleans, LA
04.2023 - 04.2024
- Responsible for the management and operation of correctional facilities within the Orleans Parish Sheriff’s department
- I ensured the safety and secured custody of individuals who are in detention or serving sentences
- Followed department procedures, regulations and completed reports on occurrence
Security Officer
Garda World Security
New Orleans, LA
02.2023 - 06.2023
- Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building/mall walk around, guarding entry points, and verifying business tenants
- Completing routine reports and incident reports on occurrence
- Responsible for observing and surveying assigned post and completed reports as applicable
- Provided rapid response in critical situations
- Provided excellent customer service and enforced customer procedures, regulations, and standards
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Patrolled crowds during events to preserve order and promote security.
Security Officer
Allied National Security
Houston, TX
02.2022 - 12.2022
- Securing the premises and personnel by staying on patrol, monitoring surveillance equipment, performing building walk around, guarding entry points, and verifying visitors
- Completing routine reports and incident reports
- As assigned, patrol residential subdivisions and parking areas
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Patrolled crowds during events to preserve order and promote security.
Personal Banker
1stConvenience Bank
Houston, TX
03.2020 - 01.2022
- Accountable for the personal achievement of monthly new account production as assigned by upper management
- Processed deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
- Received cash and checks for deposit, verify amounts, and look for check endorsements
- Examined cash carefully to guard against acceptance of counterfeit checks and identification
- Entered transactions into computer and issue customer receipts
- Sold and prepared money orders, cashier’s checks, bank-to-bank wires, savings bonds, travelers' checks, and certificates of deposit
- Processed western union wires and cash advances
- Cross-sold bank services and products
- Delivered friendly and courteous customer service
Call Center Representative
Family Thirft Donation Center
Houston, TX
01.2020 - 06.2020
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated databases with new and modified customer data.
- Maintained strong call control and quickly worked through scripts to address problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Cashier
New Orleans Original Daquaris
New Orleans, LA
01.2019 - 05.2019
- Cashier; completed transactions for customers in an accurate and efficient manner
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Offered customers carry-out service at completion of transaction.
- Resolved customer complaints professionally in accordance with company policy.
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Crew Member
Popeyes® Louisana Kitchen
Harvey, LA
12.2017 - 02.2019
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and equipment, swept and refilled stock.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Served food quickly for positive guest experiences.
Education
GED -
Louisiana technical community College
New Orleans, LA06.2017
Skills
- Client Satisfaction Expertise
- Site Visitor Monitoring
- Metal detector operation
- Arrest procedures
- Premises patrol
- Stationary surveillance
- Investigation documentation
- Security screenings
- Alarm monitoring
- Electronic surveillance
- Fire safety training
- Complex Problem-solving
- Superior customer service
- Cash Management
- Skilled in Microsoft Office Applications
- Basic Fire Inspection Procedures
- Knowledge of Administrative Practices
- Accurate Performance
- Familiarity with Security Operations
References
- Ms. Kiara Williams, Manager, First Convenience Bank, 281-995-4594
- Ms. Nicole Williams, CEO, Precious Jewels Performance Squad, 504-235-5686
Activities
- Volunteered as a Dance Coach for Precious Jewels Performance Squad.
- Freelance photographer capturing moments for individuals and groups.
Timeline
Security Officer
Orleans Parish Sheriff Office
04.2023 - 04.2024
Security Officer
Garda World Security
02.2023 - 06.2023
Security Officer
Allied National Security
02.2022 - 12.2022
Personal Banker
1stConvenience Bank
03.2020 - 01.2022
Call Center Representative
Family Thirft Donation Center
01.2020 - 06.2020
Cashier
New Orleans Original Daquaris
01.2019 - 05.2019
Crew Member
Popeyes® Louisana Kitchen
12.2017 - 02.2019
GED -
Louisiana technical community College
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