Amber Benton
Detroit,MI
Summary
Diligent professional experienced in maintaining cleanliness and organization of facility spaces. Skilled in tasks such as dusting, trash disposal, and restroom maintenance. Proactive in identifying and resolving issues to uphold the condition of buildings, fixtures, and faucets.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Quality Inn Hotel
Romulus, USA
03.2016 - 01.2022
- Provided exceptional customer service by addressing guest grievances promptly and courteously
- Managed and addressed phone calls and email correspondence in accordance with hotel protocols
- Consistently maintained a professional and affable demeanor throughout
- Ensured prompt response time for all incoming queries from clients, investors, partners, and management via phone and email.
- Ensured compliance with government regulations for front desk operations
- Performed tasks such as changing bed linens and towels, as well as tidying up rooms.
- Ensured sanitization of all areas in the hotel lobby and public restrooms.
- Conducted thorough inspection of guest rooms after designated cleaning to ascertain compliance with presentability standards.
- Assisted with annual audits
- Updated and maintained guest information in the system
- Analyzed customer feedback and implemented changes accordingly
- Operated cash register and managed cash transactions
- Ensured appropriate record keeping of cash transactions and related documents
Hostess/ Server
Rams Horn Restaurant
Allen Park, USA
10.2009 - 02.2016
- Prepared the restaurant for opening and closing shifts.
- Maintained strict adherence to health and safety regulations consistently.
- Displayed strong interpersonal abilities in customer interactions.
- Performed light cleaning responsibilities, including table wiping and floor sweeping.
- Ensured overall cleanliness and proper set-up of the dining area was maintained.
- Provided prompt and courteous delivery of food orders.
Janitor
Master Maintenance
Belleville, MI
09.2006 - 08.2009
- Maintained cleanliness and sanitation of restrooms, sinks, countertops, and other surfaces.
- Managed upkeep of floor area with routine cleaning procedures like mopping, sweeping, and vacuuming
- Disinfected equipment and supplies utilizing germicides as well as steam-cleaning equipment.
- Managed and tracked janitorial supply inventory.
- Handled accurate measurement of chemical components while avoiding potential health hazards through observance of safety protocols
- Promoted cleanliness in buildings by performing tasks like floor maintenance (mopping/waxing), surface dusting, thorough sanitation of bathrooms, and proper disposal of trash.
Education
Health Information Technology
Macomb Community College
Warren, MI05-2026
Medical Billing and Coding Diploma -
Bryant Stratton
04.2023
Skills
- Client Satisfaction Expertise
- Strong Verbal Communication
- Effective Time Management
- Consistently Trustworthy
- Cash Transactions
- Hygiene Maintenance Skills
- Conflict Resolution
- Workplace Safety Standards
Certification
- CPR/AED
- Certified Coding Associate- AHIMA, 02/01/24
Timeline
Front Desk Agent
Quality Inn Hotel
03.2016 - 01.2022
Hostess/ Server
Rams Horn Restaurant
10.2009 - 02.2016
Janitor
Master Maintenance
09.2006 - 08.2009
Health Information Technology
Macomb Community College
Medical Billing and Coding Diploma -
Bryant Stratton