Jamel Norwood
Austin
Summary
Enthusiastic hospitality professional with proven experience in customer service and issue resolution. Known for strong communication skills and attention to detail, contributing to seamless guest experiences and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Tru fusion
Austin
06.2023 - Current
- Managed guest check-ins and check-outs efficiently and courteously.
- Coordinated room assignments and ensured accurate billing processes.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained up-to-date knowledge of hotel services and local attractions for guests.
- Processed reservations through various booking systems effectively and accurately.
- Collaborated with housekeeping to ensure room readiness for arriving guests.
- Trained new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
Service Valet
Austin Texas
Austin
04.2023 - Current
- Parked vehicles efficiently in designated areas for customer convenience.
- Assisted customers with luggage and inquiries to enhance their experience.
- Conducted routine vehicle inspections to ensure cleanliness and readiness.
- Coordinated with team members for timely vehicle retrieval and drop-off.
- Managed keys and vehicle documentation securely to prevent loss or mix-ups.
- Collaborated with management to implement safety protocols for vehicle handling.
- Maintained organized valet area to streamline operations and improve workflow.
- Ensured that the valet area was clean and free of debris at all times.
Food Waiter
University Of Texas At Austin
Austin
03.2022 - 09.2023
- Provided excellent customer service in high-paced dining environment.
- Maintained cleanliness and organization of dining area and tables.
- Handled customer inquiries and resolved issues professionally.
- Processed payments efficiently using point-of-sale systems.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Greeted customers and provided menus to guests.
Chef
Culture
Austin
07.2019 - 09.2021
- Managed inventory and ensured proper storage of all food products.
- Trained new staff on kitchen procedures and safe food handling practices.
- Developed daily specials based on seasonal availability and customer preferences.
- Maintained cleanliness and organization of the kitchen area throughout service.
- Ensured compliance with health and safety regulations in food preparation areas.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
Education
High School Diploma -
Evanston High School
Evanston, IL06-2020
Skills
- Guest check-in
- Reservation management
- Billing accuracy
- Issue resolution
- Booking systems
- Customer service
- Team collaboration
- Safety protocols
- Effective communication
- Attention to detail
- Listening skills
- Transportation information
- Problem-solving skills
- Marketing
- Transaction processing
- Reservations
- Sales expertise
- Flexibility
- Customer satisfaction
- Analytical thinking
Timeline
Front Desk Agent
Tru fusion
06.2023 - Current
Service Valet
Austin Texas
04.2023 - Current
Food Waiter
University Of Texas At Austin
03.2022 - 09.2023
Chef
Culture
07.2019 - 09.2021
High School Diploma -
Evanston High School