LETISIA MAKAAFI
Long Beach,CA
Summary
Assisted in delivering quality customer service and supporting administrative tasks in a dynamic environment.,Contributed to the management of front desk operations and coordinated effectively with team members to foster collaboration.,Handled multiple tasks and resolved issues while maintaining a friendly and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
FRONT DESK AGENT
Double Tree Hilton
Norwalk CA
02.2026 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
FRONT DESK AGENT
Hilton
Culver City, CA
03.2025 - Current
- Streamlined guest check-in and check-out processes for improved efficiency.
- Coordinated room assignments while maintaining accurate reservation records.
- Streamlined front desk operations by implementing efficient procedures.
- Resolved guest complaints promptly, ensuring professionalism throughout interactions.
GUEST SERVICE ASSOCIATE
European Wax Center
Long Beach CA
06.2023 - 09.2024
- Developed an extensive knowledge base on products offered within the store
- Demonstrated excellent communication skills to effectively respond to customer inquiries, complaints and requests for service
- Generated reports on daily sales activities for management review.
SERVER
Norms Restaurant
Downey, CA
05.2021 - 06.2023
- Welcomed guests to create a positive first impression.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu knowledge and service protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Delivered exceptional customer service to enhance dining experiences.
Education
MAGNETIC RESONANCE IMAGING
CDB COLLEGE
Los Angeles, CA10.2027
Skills
- PEP EXPERT
- ONQ EXPERTISE
- Great at customer satisfaction
- Skilled at prioritizing tasks simultaneously
- Sales expertise
- Analytical problem-solving
- Prioritization and scheduling
- Strong attention to details
- Customer service
- Payment handling
Timeline
FRONT DESK AGENT
Double Tree Hilton
02.2026 - Current
FRONT DESK AGENT
Hilton
03.2025 - Current
GUEST SERVICE ASSOCIATE
European Wax Center
06.2023 - 09.2024
SERVER
Norms Restaurant
05.2021 - 06.2023
MAGNETIC RESONANCE IMAGING
CDB COLLEGE