Jada Hughes
Las Vegas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Client Care Representative
Bank Of America
11.2023 - 06.2024
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Recognized as an integral part of achieving the department''s highest levels of client satisfaction scores quarter after quarter.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
Social Media Moderator
NV Telus International
08.2022 - 10.2023
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Conducted regular audits of competitor social media activity to identify areas of opportunity or improvement within our own approach.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Complied with corporate confidentiality policies and handled customer information properly to guarantee information security.
- Analyzed performance metrics to optimize future content and strategy, driving continuous growth in follower count and engagement rates.
Process Assistant
Amazon
01.2018 - 02.2020
- Identified areas for improvement within existing processes
- Provided technical assistance in the implementation of automation systems
- Utilized problem-solving techniques to troubleshoot process issues
- Facilitated communication between departments regarding process changes
- Analyzed data to identify process improvement opportunities
- Monitored production activities for compliance with established standards.
Education
High School Diploma -
Eastside High School
Lancaster, CA05.2017
Skills
- Product Knowledge
- Customer Data Confidentiality
- Policies and Procedures Adherence
- Microsoft Office
- Calm Under Pressure
- Teamwork and Collaboration
- Performance monitoring
- Time Management
- Complex Problem-Solving
- Active Listening
Timeline
Client Care Representative
Bank Of America
11.2023 - 06.2024
Social Media Moderator
NV Telus International
08.2022 - 10.2023
Process Assistant
Amazon
01.2018 - 02.2020
High School Diploma -
Eastside High School