Jada Hutchins
Chesterfield,VA
Summary
Results-driven professional with extensive experience in supervising daily operations and training new staff. Known for strong communication and problem-solving skills, ensuring high customer satisfaction and effective team collaboration.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Shift Leader
Skrimp Shack
Colonial Heights, VA
08.2021 - 03.2026
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new staff on menu offerings and customer service protocols.
- Managed inventory levels, ensuring optimal stock for peak service hours.
- Implemented process improvements that enhanced team productivity and reduced wait times.
- Resolved customer complaints promptly, maintaining high satisfaction levels across shifts.
- Coordinated shift schedules, optimizing staff coverage for busy periods and events.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Health Sciences
Brightpoint Community College
Chester, VA05-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- POS system operation
- Assigning work
- Complaint resolution
- Sales and upselling
- Shift scheduling
Certification
ServSafe
Timeline
Shift Leader
Skrimp Shack
08.2021 - 03.2026
Health Sciences
Brightpoint Community College