Jada Jackson
Mobile
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
Work History
Front Desk Clerical
Urgent Care Home Health
Mobile
07.2023 - 02.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Office Clerk
Mobile Infirmary Hospital
Mobile
01.2020 - 02.2023
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Scanned documents into computer system for storage purposes.
- Completed and mailed contracts, invoices or checks.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Education
High School Diploma -
Blount High School
Eight Mile, AL05-2019
Skills
- Customer service
- Document scanning
- Data entry
- Office administration
- Multi-line phone operation
- File organization
- Effective communication
- Conflict resolution
- First Aid/CPR
- Planning
- Billing statement review
- Payment collection
- Cash handling
- Computer literacy
- Billing software
Timeline
Front Desk Clerical
Urgent Care Home Health
07.2023 - 02.2025
Office Clerk
Mobile Infirmary Hospital
01.2020 - 02.2023
High School Diploma -
Blount High School