Kristen Robinson
Florence
Summary
Attentive Customer Support Manager skilled in coordinating teams and service deliverables to meet requirements of 80 or more customers/patients. Handles high-volume customer needs with good planning, team management and problem-solving abilities. Quality-driven leader proficient in optimizing procedures for maximum customer satisfaction and team productivity.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Clerical Associate/Front Desk Receptionist
Scion Health
Hartsville, SC
10.2025 - 06.2026
- Managed document processing to ensure timely and accurate data entry.
- Coordinated scheduling and logistics for departmental meetings and events.
- Streamlined filing systems to enhance retrieval efficiency and support workflow.
- Assisted in maintaining inventory of office supplies, ensuring availability for staff needs.
Patient Access Representative
MUSC
Florence, SC
12.2023 - 10.2025
- Guided patients through the visit process, enhancing their overall experience.
- Handled incoming calls, providing information and redirecting as necessary.
- Organized patient records, ensuring confidentiality and easy access.
- Navigate through patients chart and gained demographic information
- Collaborated with healthcare providers to optimize patient care coordination strategies.
- Analyzed referral trends to identify areas for process improvement and efficiency gains.
- Verified insurance benefits and eligibility for specific procedures before referring clients.
Customer Support Specialist
Florida Blue
Florence, SC
07.2021 - 10.2023
- Address a wide range of questions regarding benefits, eligibility, and claims via phone or other communication channels.
- Explain insurance products, policies, and the details of a member's specific health plan and pharmacy benefits.
- Handled complaints and work to resolve problems members may have with their coverage or services.
- Provide information to potential customers and direct them to sales agents when a new policy is needed or an upgrade is required.
- Assist customers with making payments for their monthly premiums.
Call Center Representative
Bank Of America (Sykes)
Sumter, SC
01.2019 - 06.2021
- Address customer questions and concerns through phone, email, or chat about accounts, transactions, and various banking products.
- Handle routine financial transactions like deposits, withdrawals, loan payments, and check processing.
- Help customers with issues such as account discrepancies, fraud, identity theft, or lost/stolen cards.
- Assist with tasks like address changes or opening and closing accounts.
- Provide information on Bank of America's products and services, such as checking accounts, savings, loans, and credit cards.
Customer Service Representative
Assurant Specialty Property
Florence, SC
02.2013 - 12.2018
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered inbound calls to greet and assist customers with various needs and questions.
- De-escalated customer complaints using specialized communication techniques.
Education
No Degree - Business Administration And Management
Florence-Darlington Technical College
Florence, SC, South Carolina05-2018
High School Diploma - undefined
Wilson
Florence, SC06-2009
Skills
- Detail-oriented
- Patient care coordination
- Customer service
- Basic life support for health care providers
- Excellent communication
- Professionalism
Certification
CPR
Languages
English
Full Professional
Timeline
Clerical Associate/Front Desk Receptionist
Scion Health
10.2025 - 06.2026
Patient Access Representative
MUSC
12.2023 - 10.2025
Customer Support Specialist
Florida Blue
07.2021 - 10.2023
Call Center Representative
Bank Of America (Sykes)
01.2019 - 06.2021
Customer Service Representative
Assurant Specialty Property
02.2013 - 12.2018
High School Diploma - undefined
Wilson
No Degree - Business Administration And Management
Florence-Darlington Technical College