Jada Johnson
Birmingham
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
Regions Bank
Hoover
01.2025 - Current
- Assisted customers with account management and troubleshooting issues.
- Maintained knowledge of bank policies and procedures for accurate support.
- Resolved customer complaints in a professional manner.
Customer Service Representative
T-Mobile
Birmingham
08.2025 - 12.2025
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Credit Card Specialist II
Wells Fargo
Birmingham
02.2018 - 08.2024
- Monitored account activity to identify potential fraud and mitigate risks promptly.
- Educated clients on credit card features, benefits, and responsible usage practices.
- Maintained compliance with banking regulations and internal policies consistently.
Education
Some College (No Degree) - Business Administration And Management
Lawson State
Birmingham , ALSkills
- Conflict resolution
- Time management
- Adaptability
- Customer education
- Payment processing
- Fraud detection
- Regulatory compliance
- Call control
- Customer support
- Data entry
- Quality assurance
- Technical troubleshooting
- Sales closing
Timeline
Customer Service Representative
T-Mobile
08.2025 - 12.2025
Contact Center Representative
Regions Bank
01.2025 - Current
Credit Card Specialist II
Wells Fargo
02.2018 - 08.2024
Some College (No Degree) - Business Administration And Management
Lawson State