Jada Kimball
Springvale,ME
Summary
Dynamic professional with a strong work ethic and exceptional problem-solving skills, honed at EOS Hospitality KRC Employee LLC and the United States Air Force. Excelled in customer service and operational efficiency, significantly enhancing guest satisfaction and safety records. Adept at multitasking and adaptability, with a proven track record of mentoring team members and improving processes.
Overview
5
5
years of professional experience
Work History
Front Office Agent
EOS Hospitality KRC Employee LLC
Kennebunkport, ME
08.2024 - Current
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Addressed maintenance issues promptly, ensuring minimal disruption to guests' stays.
- Maintained a high level of guest service, resulting in positive online reviews and repeat business.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Greeted visitors and customers upon arrival, and offered assistance.
- Responded to inquiries from callers seeking information.
- Reviewed and updated customer information in database for accuracy.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Supported sales efforts by assisting with site tours for potential clients, showcasing the property's amenities and services.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Vehicle Operator
United States Air Force
Joint Base Elmendorf-Richardson, Anchorage, AK.
11.2019 - 11.2023
- Conducted pre-trip inspections to proactively identify potential maintenance issues before they impacted performance or safety.
- Developed strong communication skills through daily interactions with passengers, dispatchers, and supervisors.
- Demonstrated flexibility in adapting to various vehicle types, learning new routes quickly for optimal efficiency.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Enhanced customer satisfaction by providing timely and efficient transportation services.
- Consistently exceeded expectations for professionalism during routine evaluations from both employers and passengers.
- Drove safely in various weather and road conditions to avoid accidents.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Education
High School Diploma -
Sanford High School
Sanford, MESkills
- Strong Work Ethic
- Multitasking proficiency
- Problem-solving skills
- Hospitality services
- Customer Service
- Attention to Detail
- Excellent Communication
- Organizational Skills
- Multitasking Abilities
- Adaptability
Timeline
Front Office Agent
EOS Hospitality KRC Employee LLC
08.2024 - Current
Vehicle Operator
United States Air Force
11.2019 - 11.2023
High School Diploma -
Sanford High School