Jada Lang
Haslet,TX
Summary
Friendly service industry professional with passion for keeping customers satisfied and generating repeat business. Fast learner with skills in sanitation, communication, and cash handling. Able to effectively communicate with customers to solve problems and handle complaints.
Overview
8
8
years of professional experience
Work History
Claims & Receiving Associate/Door Attendant
Walmart
Hurst, TX
05.2024 - 10.2024
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
- Maintained records of all incoming products, including quantity received and location in warehouse.
- Assisted with security procedures by validating purchases against receipts.
- Provided customer service assistance, including answering questions about store products, services, and policies.
Delivery Driver
Instacart
Dallas, TX
08.2023 - 01.2024
- Protected customer packages from damage with safe handling and proper load balancing
- Avoided delivery errors by closely following scanning, tracking, and documentation procedures
- Boosted customer service by helping with delivery, payment, and stock questions
- Used handheld device to scan orders, obtain route information and navigate
Cashier/Online Personal Shopper
Walmart
Arlington, TX
02.2022 - 08.2023
- Collaborated with team to complete daily tasks and enhance service delivery
- Processed returns and exchanges for unwanted items, adhering to store policies
- Organized items in storage areas, arranging similar items together for easy access
- Selected, bagged and staged grocery orders for guests
Document Processor
Citigroup/Ultimate Staffing
Irving, TX
03.2019 - 09.2021
- Delivered user-friendly, cost-effective document management systems meeting business and regulatory requirements
- Provided training on document control processes for new employees as needed
- Uphold exceptional quality standards with revisions and changes
- Assisted in resolving discrepancies or inconsistencies found within controlled documents during internal reviews
Receiving & Sorting Associate
Amazon
Dallas, TX
12.2018 - 01.2019
- Met and maintained production and quality standards as set by work type and process
- Kept work environment neat and clean
- Identified and adjusted workstation arrangements, work practices and workflow to reduce risk factors
- Operated sorting machinery safely and efficiently
To-Go Specialist
Chili's
Dallas, TX
09.2017 - 10.2018
- Processed orders and payments using POS system terminals and registers
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Packaged orders efficiently while ensuring food presentation standards were maintained
- Completed end-of-shift tasks such as counting cash drawers and organizing receipts for record-keeping purposes
Cashier
Taco Bell
Lancaster, TX
10.2016 - 09.2017
- Informed customers of promotions and special offers to increase sales
- Addressed customer questions and complaints with professionalism
- Offered customers information about upcoming promotions and available items
- Promoted loyalty programs and store cards
Education
Diploma -
Lancaster High School
Lancaster, TX06.2017
Skills
- Organizational skills
- Time management
- Customer service
- Cash handling
- Team Collaboration
- Quality control
Timeline
Claims & Receiving Associate/Door Attendant
Walmart
05.2024 - 10.2024
Delivery Driver
Instacart
08.2023 - 01.2024
Cashier/Online Personal Shopper
Walmart
02.2022 - 08.2023
Document Processor
Citigroup/Ultimate Staffing
03.2019 - 09.2021
Receiving & Sorting Associate
Amazon
12.2018 - 01.2019
To-Go Specialist
Chili's
09.2017 - 10.2018
Cashier
Taco Bell
10.2016 - 09.2017
Diploma -
Lancaster High School